Telecommunications Operator

City of Pearland - Texas • Pearland, TX

2d • Onsite

About The Position

The City of Pearland, TX is seeking to hire a full-time Telecommunication Operator to work in our dispatch center. This role involves receiving calls for service from citizens regarding police emergencies, fire, EMS, and other City services. The operator will also be responsible for monitoring radio channels, answering incoming calls to 911, and dispatching communications to the appropriate units. The City of Pearland is recognized as a Top Workplaces award winner and is one of the fastest-growing cities in Texas, offering a culture of continuous learning and innovation.

Requirements

• High School graduation or GED equivalent.
• One-year telecommunications or closely related experience.
• CPR Certification
• Notary Certification
• Basic - Telecommunications Operator Certification (required within one year of hire)

Nice To Haves

• Intermediate Telecommunications Operator Certification

Responsibilities

• Receives calls for service from citizens regarding police emergencies, fire, EMS, and other City services.
• Monitors radio channels.
• Answers incoming calls to 911.
• Dispatches communications to the appropriate units.
• Manages all radio traffic on multiple channels.
• Gives in-progress updates for emergencies.
• Checks status of wanted people, stolen articles, and vehicles.
• Enters and manages computer-free motorcycle units.
• Answers in-progress emergency 911 calls by managing irrational or hysterical callers while extracting safety and suspect information.
• Makes critical decisions for time-sensitive situations.
• Prioritizes answering 911 calls above all other operations.
• Takes non-emergency calls including giving information about warrants and vehicles.
• Answers questions about the city and law enforcement.
• Acts as a hub for communications and routing calls for all police specialties and City operations.
• Enters and manages all TCIC/NCIC records including criminal warrants, stolen vehicles, stolen articles, and stolen license plates.
• Verifies hits from outside agencies for all TCIC/NCIC records.
• Manages and disseminates constant flow of official police teletype communications that include area-wide safety alerts, attempts to locate or apprehend, sending warrant holds, or other official means of communication between police agencies.
• Acts as a liaison and coordinates with other agencies about jurisdiction, meet locations for prisoner transports or pick-ups, paging SWAT.
• Handles all police callouts and various City call outs such as animal control and traffic lights.
• Verifies and manages municipal and criminal warrants with outside agencies including constantly updating the warrant status, verifying location of prisoners, sending holds, and sending releases.
• Validates all TCIC/NCIC records in a monthly check of all updated information for each individual TCIC/NCIC record entered.
• Operates multiple programs and utilizes all public and City resources to research information like current addresses and phone numbers.
• Performs related work as assigned.

Benefits

• Competitive salary of $21.61 to $23.39/per hour based on qualifications
• City pays all premiums for employees' dental insurance
• City pays all premiums for employees' long-term disability protection
• City pays all premiums for employees' life insurance
• City pays the majority portion of the medical premium for employees and their dependents
• Retirement plan through the Texas Municipal Retirement System (TMRS) with a 2:1 employer match
• Life insurance
• Disability
• Access to the city's recreation fitness center
• Employee assistance program
• Educational assistance
• 11 paid holidays
• 2 designated paid holidays
• Paid vacation
• Sick leave
• Active wellness program focusing on physical, mental, and financial health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED