Telecommunications/Network Technologist III

State of Delaware•Dover, DE

About The Position

The incumbent serves as a senior-level technical leader in the DHSS Telecommunications Infrastructure unit, providing hands-on engineering and operational support. The role designs, implements, administers, and manages on-premises and cloud infrastructure, including storage-area networks (SAN), servers, virtualization, networking, backup and disaster recovery, automation, and security. It leads complex initiatives, conducts proofs of concept, develops engineering standards, supports modernization, troubleshoots complex issues, and coordinates with vendors and IT partners. The position also contributes to governance, documentation, change management, disaster recovery planning and testing, and process improvements while serving as a senior technical resource within DHSS IRM. The Telecommunications/Network Technologist plans, designs, and implements new or upgraded data networks; evaluates telecommunications requirements such as transmission-line types and speeds, bandwidth, circuits, and hardware capacity; and forecasts application and infrastructure needs. The role plans network protocols, traffic schedules, upgrades, and installations; supervises installation and maintenance of telecommunications equipment; develops expansion plans and capacity recommendations; researches emerging technologies and network design requirements; and plans network tuning, redundancy, and migrations to future technologies. It evaluates potential system configurations and vendors, develops network infrastructure plans and technical specifications, prepares cost estimates, and presents project plans and recommendations to management. The position may oversee or coordinate technical staff on projects or as assigned by management. This classification supports large-scale, complex data networks and some agency mid-range data networks.

Requirements

At least two years of experience planning, designing, and installing data networks for telecommunications needs, such as bandwidth, multiple protocols, transmission lines, interface and multiplexing equipment, port connections, control packets, and other equipment.
Six months of experience in information technology project management, including planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating, and reporting project status.
Knowledge of developing strategic business plans for expansion and installation of data-network and telecommunications infrastructure, including evaluation of feasibility, compatibility, and cost effectiveness.
Applicants must be legally authorized to work in the United States.
A satisfactory criminal background check is required as a condition of hire.

Responsibilities

Plan, design, implement, administer, and manage on-premises and cloud infrastructure, including SAN/storage, servers, virtualization, networking, backup and disaster recovery, automation, and security.
Provide senior technical leadership and hands-on engineering and operational support within the DHSS Telecommunications Infrastructure unit and DHSS IRM.
Lead complex initiatives, perform proofs of concept, develop engineering standards, and support infrastructure modernization.
Troubleshoot complex technical issues and coordinate with vendors and IT partners.
Contribute to governance, documentation, change management, disaster recovery planning and testing, and process improvements.
Plan, design, and implement new or upgraded data networks and determine telecommunications needs, including transmission lines, bandwidth, circuits, protocols, and hardware capacity.
Forecast business application needs and plan network routes, traffic schedules, upgrades, and new installations.
Supervise installation and maintenance of switch rooms, networks, interface and multiplexing equipment, port connections, transmission lines, and other telecommunications equipment.
Project future business needs and develop strategic plans for telecommunications and data-network infrastructure expansion and installation.
Recommend short- and long-term telecommunications capacity, configuration, and other planning to meet agency business needs.
Research emerging technologies, assess their applicability, and work with the State Office of Telecommunications Management on major network redesigns.
Research and define network design requirements, including security, cost-benefit, operational parameters, integration with existing systems, and resource utilization.
Assess network impact, balance loads, tune systems, and plan and implement redundancy to ensure efficient use of network resources.
Plan migration methodologies to future or next-generation network technologies and develop tactical and strategic network capacity plans.
Use appropriate tools, including network applications that produce traffic-utilization reports.
Investigate, analyze, recommend, and implement upgrades by evaluating feasibility, compatibility, performance, cost effectiveness, configurations, and vendors.
Develop network infrastructure plans, assess hardware and software requirements, prepare technical procurement specifications and project cost estimates, and evaluate design feasibility and cost effectiveness.
Present project plans and recommendations to management and oversee or coordinate technical staff when assigned.