Manager, Network & Telecommunications
About The Position
The Manager, Network & Telecommunications monitors, maintains, diagnoses, and resolves complex hardware and software problems involving the University’s telecommunications system, wide area network, local area networks, and related services. The role manages Telecommunications and Networking personnel by assigning tasks, setting schedules, and addressing basic personnel issues. The work is varied and complex, requires independent judgment, and sometimes involves on-call and non-traditional work hours. The position oversees daily networking and telecommunications operations, staff development and performance, technical assistance to users, infrastructure planning, budgeting, inventory, vendor relationships, and coordination with other iTech groups. It also contributes to University policies and disaster recovery planning, maintains awareness of communications standards, chairs the cabling standards committee, and provides planning and infrastructure design requirements for University projects.
Requirements
- Bachelor’s degree from an accredited college or university in Electronics Technology, Computer Science, or a related information technology field, or directly related experience substituted year-for-year for the education requirement.
- At least five years of related, progressively responsible or expansive information technology work experience, including experience overseeing complex or critical IT projects, large diverse networks, broadband/baseband data communications, and multiple contractors and employees.
- Active Cisco Certified Network Professional (CCNP) certification.
- Valid driver’s license for travel to offices located off the main campus.
- Project methodology skills.
- Customer interface skills.
- Ability to lead multi-skilled network technicians and work technically with staff and clients.
- Consulting skills to scope projects.
- Advanced network and telecommunications troubleshooting skills.
- Extensive knowledge of network and telecommunications protocols, troubleshooting and problem solving, network hardware and configuration recovery, network equipment management and upgrades, network management tools, hardware configuration software, and network diagramming tools.
- Ability to enlist other departments’ help in resolving communications issues, mentor staff, resolve staff conflicts, and work in an interpersonal, team-oriented environment.
Nice To Haves
- Network- and telephony-specific certifications, such as Belden-Krone Symphony Certified for copper and fiber, Avaya, or Cisco router and switch certifications.
Responsibilities
- Supervise daily operations of Networking and Telecommunications staff, including planning and coordinating installation, testing, monitoring, and troubleshooting of the University network, cable plant, and communications systems.
- Develop staff training and mentoring programs; coordinate time-off requests, complete personnel actions, and conduct annual performance evaluations.
- Promote staff integrity and professionalism.
- Participate in developing schedules, priorities, timelines, and resource plans.
- Provide advanced technical assistance and advice to users on network and telephony hardware and software.
- Meet with users to discuss current and future network and telephony needs.
- Assist in developing user policies and procedures and maintain customer satisfaction.
- Assist in developing and adhering to the annual budget for equipment, services, training, and other needs.
- Oversee inventory organization and tracking, ensure adequate spare equipment, and verify that software and hardware maintenance contracts are current.
- Coordinate solutions and resources with directors, managers, and other iTech teams.
- Assist with University policy formation and implementation and participate in disaster recovery planning for communications infrastructure.
- Track developments and provide input on future directions for networking and communications staff.
- Keep informed of national and international computer communications standards and ensure University compliance.
- Maintain or increase technical knowledge through coursework, workshops, seminars, and reading.
- Chair the University cabling standards committee and keep standards aligned with industry standards and best practices.
- Provide planning and infrastructure design requirements for University infrastructure projects.
- Develop and maintain vendor and service relationships.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
