IT Network & Telecommunications – Journey | Project

State of Washington • King County - Seattle – Belltown, WA

3d • Hybrid

About The Position

WSDOT’s Technology Services Division is seeking a journey-level Network and Telecommunications IT professional to support Washington State Ferries’ maritime technology environment and Maritime Cybersecurity Program. The position designs, deploys, administers, and maintains secure, reliable, and resilient network and telecommunications infrastructure for ferry operations, capital projects, cybersecurity initiatives, and modernization efforts.

The role supports vessels, terminals, maintenance facilities, shipyards, and administrative locations. It combines remote network administration with field installation and troubleshooting, requiring coordination with IT professionals, vessel crews, terminal staff, engineering teams, vendors, application teams, and operational stakeholders. The position supports geographically distributed operations with varying connectivity, access requirements, and maintenance windows, and balances operational support with planned project work.

This is a full-time project position expected to continue through June 30, 2028. The position offers flexible/hybrid work options, with on-site work and travel to vessels, terminals, maintenance facilities, and shipyards required based on operational and project needs. The listed salary includes the legislatively approved 5% salary premium for positions in King County; additional compensation may apply depending on position type, duties, or location.

Requirements

• Demonstrated knowledge and practical experience configuring, administering, and maintaining enterprise networks, including TCP/IP, switching, routing, VLANs, firewalls, wireless networking, VPNs, and WAN connectivity.
• Demonstrated ability to apply network security principles, manage configurations, assess and mitigate vulnerabilities, and follow change management processes to maintain secure and reliable services.
• Demonstrated ability to analyze complex technical issues, identify root causes, assess operational impacts, and develop practical solutions supporting cybersecurity, reliability, and business continuity.
• Demonstrated ability to independently diagnose and resolve network and connectivity issues using structured troubleshooting methods and diagnostic tools; recognize when to escalate and coordinate with teammates, vendors, and service providers to restore service.
• Demonstrated ability to prioritize operational support, maintenance, and project assignments while adapting to changing needs and meeting established deadlines.
• Demonstrated ability to explain technical information clearly to technical and operational audiences and maintain accurate network diagrams, configuration records, and support procedures.
• Demonstrated ability to build productive working relationships, provide responsive customer service, work across teams, share knowledge, and support team training and coverage.
• Demonstrated ability to adjust to changing technologies, operational priorities, and incidents while maintaining composure and sound judgment.
• Demonstrated commitment to continued learning, applying feedback, and taking action to meet the needs of others.
• Valid driver’s license and ability to operate state vehicles.
• Ability to obtain a Transportation Worker Identification Credential (TWIC) within the first six months of employment.
• Ability to travel to vessels, terminals, maintenance facilities, and shipyards and perform work on site as required.
• Ability to respond to emergencies outside normal business hours, including nights, weekends, and holidays, as needed.

Nice To Haves

• Relevant industry certifications in networking, telecommunications, infrastructure, cloud technologies, or cybersecurity.
• Experience supporting networks across multiple locations, including cellular or satellite connectivity, redundant connections, failover, and network monitoring.
• Experience applying the NIST Cybersecurity Framework, NIST Special Publications, CIS Controls, or equivalent standards to network or infrastructure operations.
• Experience supporting maritime, transportation, industrial, operational technology (OT), or other environments where service availability is essential to operations.
• Experience supporting network segmentation, secure remote access, centralized logging, vulnerability management, or other network security controls.

Responsibilities

• Plan, configure, install, test, and commission network and telecommunications infrastructure, including switches, routers, firewalls, wireless networks, and WAN connections using cellular, satellite, and wired services.
• Improve vessel and shoreside connectivity through redundant connections, failover, and ongoing evaluation of service reliability and performance.
• Configure network connectivity and segmentation for maritime operational technology (OT), vessel and terminal modernization projects, and cybersecurity initiatives in coordination with engineering staff, system owners, asset operators, and vendors.
• Perform technical analysis, integrate systems, validate solutions, and coordinate deployment into production.
• Develop migration plans, rollback procedures, and technical documentation, and coordinate changes to minimize disruption to ferry operations.
• Install, relocate, replace, and connect network and telecommunications equipment and associated data cabling; coordinate specialized installation work with appropriate engineering staff or contractors.
• Administer network, telecommunications, network security, and supporting infrastructure technologies across vessels, terminals, maintenance facilities, and administrative locations.
• Maintain configurations and backups, apply software and firmware upgrades, perform preventive maintenance, and replace equipment throughout its lifecycle.
• Monitor network availability and performance, troubleshoot service interruptions, and identify root causes to reduce recurring problems.
• Maintain network diagrams, configuration records, and support procedures.
• Share knowledge and provide training to teammates to improve coverage and continuity of operations.
• Respond to incidents, service requests, and emergent needs; document troubleshooting and resolution activities in the agency’s ticketing system.
• Track and assess network infrastructure vulnerabilities, prioritize mitigation based on risk and operational impact, coordinate remediation through patching, configuration changes, or other security controls, and verify and document resolution.

Benefits

• Flexible schedule options, including telework options for eligible positions.
• 12 paid holidays.
• Full-time employees earn up to 25 paid vacation days per year.
• Tuition reimbursement programs and other education assistance options for permanent employees.
• Government discounts at participating colleges throughout the state.
• Eligibility for federal student loan forgiveness.
• Comprehensive benefits package with a variety of healthcare options.
• Choice of state retirement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed