Telecommunications Manager 2
About The Position
Ampcus Inc. is seeking a Telecommunications Manager 2 to provide leadership and oversight of Network Services operations. This role involves managing WAN, LAN, wireless, SD-WAN, and network security platforms, overseeing daily operational activities such as incident and problem management, and serving as an escalation point for critical network issues. The position requires coordination of workload across Network Services teams, support for initiatives like SD-WAN implementation and optimization, and management of network monitoring tools. Additionally, the role includes vendor coordination, ensuring compliance with security standards, participating in change management, collaborating with cross-functional teams, providing status reporting, and maintaining network documentation. A key responsibility is supporting knowledge transfer for the permanent Network Services Manager II.
Requirements
- Minimum of seven (7) years’ experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals.
- Minimum of seven (7) years’ of experience with administration, maintenance, and design of Cisco VoIP solutions is required.
- Minimum of five (5) years’ experience managing a networking team in a highly complex environment.
- Experienced with implementation and support of 24x7x365 network, voice, and video environment.
Responsibilities
- Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
- Oversee daily operational activities, including incident management, problem resolution, and service availability
- Serve as escalation point for high-priority network and infrastructure issues
- Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
- Support ongoing and planned initiatives, including: SD-WAN implementation and optimization, Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics), Security integrations (e.g., Secure Workload, NGFW, identity services)
- Provide vendor coordination and oversight for network-related services and contracts
- Ensure compliance with Agency security standards, policies, and regulatory requirements
- Participate in change management processes and ensure proper documentation and approvals
- Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
- Provide status reporting, risk identification, and mitigation planning to leadership
- Maintain documentation of network architecture, processes, and operational procedures
- Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager II
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
