Telecommunications Assistant

Gibson Electric Membership Corporation•Trenton, TN

7d•Onsite

About The Position

Gibson Electric Membership Corporation has a Telecommunications Assistant position now open for our Trenton Member Service Center. This role provides administrative and customer support for the Broadband and IT department, promoting Gibson Electric and Connect services. The assistant will coordinate TV service-related contracts and correspondence, track content costs and billing, and ensure TV packages are updated and contracts are valid. Responsibilities include generating work orders, ordering materials, and creating/processing purchase orders. The role also involves assisting with contracts, invoices, and billing, as well as monitoring and advising on federal and state regulatory requirements and maintaining a calendar of required actions. Additionally, the assistant will coordinate Connect's low-income assistance programs, engage with customers on utilizing these programs, assist large customers with service sign-ups, and communicate schedule changes. Problem resolution for large customers and assistance to employees with mobile devices, including ordering and tracking equipment, are also key duties. The position will coordinate special projects assigned by the VP of IT and Broadband and maintain accurate customer counts by service and program.

Requirements

Associates degree in IT, Business or a related field of study
Courses and training in keyboarding, software used by position, customer service, office administration, business, accounting, information technology or the operation of equipment used by the position
Valid Tennessee Driver License

Nice To Haves

Certifications or courses related to technical services, information technology and fiber/telecommunications.

Responsibilities

Provides administrative and customer support for the Broadband and IT department.
Promotes Gibson Electric and Connect services.
Coordinates TV service-related contracts and correspondence.
Tracks content costs and billing.
Keeps TV packages updated and contracts valid.
Generates work orders, orders materials, creates and processes purchase orders.
Assists with contracts, invoices, and billing.
Monitors and advises on the status of federal and state regulatory requirements and maintains a calendar of required actions.
Coordinates Connect's low-income assistance programs and engages with customers on utilizing assistance programs.
Assists large customers in signing up for service.
Communicates with customers regarding changes to schedule as needed.
Resolves large customer problems/complaints.
Assists employees with mobile devices and orders and tracks equipment.
Coordinates special projects assigned by VP of IT and Broadband.
Maintains accurate customer counts by service and program.