Manager, Telecommunications Expense Management

GXO Logistics•Greensboro, NC

About The Position

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. As the Manager, Telecom Expense Management, you will lead the global financial governance, inventory management, and lifecycle administration of telecommunications services across the organization. You will oversee invoice validation, contract compliance, vendor relationships, budgeting, forecasting, and expense optimization initiatives while partnering with Network Services, Finance, Procurement, and business stakeholders worldwide. This is an opportunity to drive operational excellence, influence strategic decisions, and maximize the value of the organization's telecommunications investments.

Requirements

Bachelor's degree in Business, Finance, Information Technology, Telecommunications, or a related field, or equivalent related work experience
5+ years of experience managing telecom expense management programs, telecommunications operations, or technology financial management activities
Experience with budgeting, forecasting, expense analysis, and financial reporting
Knowledge of telecommunications contracts, vendor management, and service lifecycle administration
Experience leading cross-functional initiatives and collaborating with global stakeholders
Strong analytical, problem-solving, and decision-making skills
Advanced proficiency in Microsoft Excel and financial analysis tools
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
Strong verbal and written communication skills with the ability to present information effectively to senior leadership

Nice To Haves

Experience supporting a global telecommunications environment
Experience with Telecom Expense Management (TEM) platforms and reporting solutions
Knowledge of network infrastructure, telecommunications technologies, and carrier services
Experience negotiating telecommunications contracts and managing supplier relationships
Experience leading process improvement and cost-reduction initiatives
Knowledge of compliance, audit, and governance practices related to telecommunications services
Experience developing KPIs, dashboards, and executive reporting
Demonstrated leadership experience managing teams, projects, or enterprise-wide programs

Responsibilities

Lead the financial management and governance of the global telecommunications services portfolio
Oversee telecom expense management processes, including invoice validation, payment approvals, dispute resolution, and cost optimization initiatives
Ensure compliance with telecommunications contracts, pricing agreements, and vendor obligations
Develop and manage annual telecommunications budgets, forecasts, and expense monitoring activities
Establish and maintain global telecom operating models, standards, and best practices
Manage telecommunications inventory lifecycle activities, ensuring accurate records, asset visibility, and service accountability
Partner with Network Services, Finance, Procurement, and business stakeholders to support strategic initiatives and operational requirements
Analyze spending trends and identify opportunities to improve financial performance and service efficiency
Lead vendor management activities, including performance reviews, service evaluations, contract negotiations, and relationship management
Drive process improvements that enhance spend visibility, operational controls, reporting accuracy, and overall governance
Develop executive-level reporting, dashboards, and performance metrics to support informed business decision-making
Provide leadership, mentoring, and guidance to team members and cross-functional partners
Support audits, sourcing initiatives, telecommunications transitions, and service reviews across global operations