Telecommunication Technology Support Specialist

New Mexico State University • Las Cruces, NM

9d • $17 • Onsite

About The Position

DACC, a responsive, accessible, comprehensive, learning-centered community college that provides education opportunities to a diverse community of learners is inviting candidates to apply for the following vacant position: Telecommunication Technology Support Specialist. This is a full-time, non-exempt position with the American Federation of State, County & Municipal Employees (AFSCME) bargaining unit. The target hourly rate is $16.83.

Requirements

• High School diploma + 1 years of relevant experience, or higher degree.

Nice To Haves

• Networking certification
• Experience with Cisco Call Manager

Responsibilities

• Diagnose and resolve service issues involving network infrastructure, wireless access points (APs), VoIP, and related technology across all DACC locations.
• Install, provision, configure, and maintain telecommunications and network equipment including: Network switches, Structured Cabling, Cisco IP phones, Wireless access points and Uninterruptible Power Supply systems (UPS).
• Perform on-site troubleshooting, testing, and verification of network cabling and line quality using specialized diagnostic tools (network testers) and basic knowledge of cable standards and pairings.
• Coordinate with vendors and contracted service providers on equipment upgrades, installations, repairs, and maintenance projects as needed.
• Create and manage user accounts and perform basic licensing and administrative tasks using Active Directory, Microsoft 365, and other administrative tools.
• Collaborate with other IT personnel to ensure reliable operation of network and telecommunications services throughout DACC.
• Document service requests, installations, repairs, maintenance activities, and technical procedures accurately and completely.
• Provide professional, courteous, and effective technical support to faculty, staff, and students while maintaining excellent customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED