Technology Support Specialist

Bucknell University • Atlanta, GA

2d • $49,200 - $61,500 • Onsite

About The Position

Provides comprehensive technical support to faculty, staff. and campus community members through phone, email, and in-person interactions, Delivers customer-centric, high-qualily technology services, combining strong customer service skills with technical expertise to ensure smooth operations and high-quality technology services across the University. Troubleshoots and resolves hardware and software issues. Manage and maintains University computer systems, and oversees inventory and asset management.

Requirements

• High school diploma or GED
• Two (2) or more years of work experience

Nice To Haves

• Vocational or technical training or degree
• Four (4) years of work experience in computer hardware or software support
• Mac Experience

Responsibilities

• Provides customer service support to campus community; troubleshoots and resolves computer hardware and software related issues, utilizing University system to address service requests.
• Monitors and maintains computer and printer inventory for campus faculty and staff.
• Serves as technology liaison for assigned department(s).
• Collaborates with departmental staff to provide seamless, high quality technology services: provides support and integration assistance for departmental and campus projects.
• The job description's listed responsibilities and tasks are not exhaustive, additional non-essential tasks and responsibilities may be assigned as needed.

Benefits

• Flexible scheduling options determined by role
• Medical, prescription drug, vision, dental, life, and long-term disability insurance options
• An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
• Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
• Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
• A comprehensive employee wellness program including program incentives
• A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED