Technology Support Specialist

Blue Eagle Credit Union•Salem, VA

About The Position

The Technology Support Specialist I provides comprehensive helpdesk support by serving as the primary point of contact to monitor, triage, and resolve technical issues across multiple channels. The role involves troubleshooting hardware and software, routing complex issues to appropriate team members, managing Active Directory tasks, and collaborating with team members and third-party vendors. Additionally, the specialist is responsible for configuring and deploying workstations, documenting troubleshooting efforts and standard operating procedures, and participating in system migrations.

Requirements

Pursuing an Associate degree in Information Technology or related field from an accredited college/university, or equivalent technical work or experience in the credit union industry
Working knowledge of TCP/IP networking concepts, LAN and WAN topologies, Wireless Technologies, and Firewall concepts
Working knowledge of all Windows and Linux Operating Systems
Knowledge of Microsoft Active Directory and Group Policy
Knowledge of Virtual Hypervisor environments
High level of skill in handling sensitive and confidential situations/information with a demonstrated ability to maintain strict confidentiality
Ability to be detail-oriented, highly organized, and excellent at planning, prioritizing, and juggling multiple projects simultaneously.
Effective oral and written communication skills with the ability to communicate technical concepts to technical and non-technical audiences strong listening skills
Ability to diagnose technical problems and discern what level of support is needed

Responsibilities

Monitor, triage, and resolve technical issues across multiple channels.
Troubleshoot hardware and software.
Route complex issues to appropriate team members.
Manage Active Directory tasks.
Collaborate with team members and third-party vendors.
Configure and deploy workstations.
Document troubleshooting efforts and standard operating procedures.
Participate in system migrations.

Benefits

Quarterly BONUS earning potential
Generous paid time off of 160 hours per year (4 weeks) with ability to advance to 200 hours per year (5 weeks) after 5 years of service
Paid holidays equates to an additional 10 days off per year
Career development from day 1
Community involvement opportunities provide an additional 8 hours of paid time off to serve
$0 premium health, dental, vision insurance, in addition to a monthly credit union HSA contribution
No cost telemedicine services for all team members (and your immediate family)
No cost Mental Health resources
401(k) plan participation at 90 days with company match of 100% up to 6%
Active wellness program with gym membership reimbursements and more!
Additional benefits such as cancer, critical illness, accident, and life insurance options
Dependent Care flexible spending account
High-energy team that celebrates personal & team successes