Technology Support Specialist

Texas Medical Association • Austin, TX

1d

About The Position

The Technology Support Specialist, under the general supervision of the Associate Vice President of Technology, provides technical support for the installation, configuration, maintenance, and troubleshooting of endpoint computing devices and associated technologies. The position also provides operational support for the Association’s audiovisual technologies used in meeting spaces and events, ensuring equipment is functional and available for staff and organizational activities.

Requirements

• Ability to understand and follow oral and written instructions
• Ability to deal effectively with other TMA employees
• Must be organized and able to handle multiple tasks

Nice To Haves

• College degree in related field in Information Systems, Electrical Engineering, Computer Science or similar
• 1 year experience in a position with similar responsibilities

Responsibilities

• Provides technical support to end users and acts as the first point of contact for technical assistance
• Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting solutions and interactions
• Deploys and maintains software and technology tools used throughout the organization
• Installs, configures, and maintains desktop operating systems, including Microsoft Windows and Apple macOS
• Performs troubleshooting of networking, telecommunications, mobile devices, audiovisual technologies, and other supported systems as required
• Troubleshoots basic network and system connectivity issues
• Maintains accurate records of work performed, including support requests, maintenance activities, and resolutions
• Creates and maintains technical documentation, user communications, and knowledge base content
• Participates in the inventory control and reporting of IT hardware and software assets
• Follows established technology security policies and procedures and promptly reports suspected security incidents or concerns.
• Participates in ongoing professional development and pursues relevant technical training and certifications
• Provides exceptional customer service while communicating technical information in a clear, professional, and courteous manner.
• Provides technical support for TMA-sponsored conferences, meetings, and events.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level