Telecommunication Specialist

Reid Health

2d•Onsite

About The Position

Operates a computer activated telephone switching system to receive and transfer incoming and outgoing calls as received. This position is also responsible to monitor other systems that are installed in the communication center which are related to the safety/security and fire systems. This position is responsible for dispatching non-emergent ambulance transports for Reid EMS and coordinating transport with outside EMS agencies as needed; dispatch calls for service for the Reid Health Police Department. This position assists others with communication, notification and informational needs as needed.

Requirements

High School Diploma or equivalent
Must be current or eligible to certify in National Incident Management (NIMS) IS-100, IS-200 and IS-800 through FEMA within 6 months of hire and must obtain certification within 9 months of hire

Nice To Haves

Public Safety (911) or equivalent

Responsibilities

Answers, screens and handles all calls received through the switchboard
Activates and uses the hospital wide systems, cell phones, pagers, mass communication system by activation of specific teams within the system
Make direct contact with Physicians and other staff as needed
Communicates directly with Security and Engineering as needed by use of in house radio system and cell phones
Responsible for the in-house emergency alert phone (5555) alerting staff to specific emergency codes within the hospital as they occur
Maintains the files, logs and special instructions that are used in locating others or that assist other departments in monitoring on call activities
Handles inquiry procedures on the computer system
Monitors the Fire Boards and responds appropriately
Accepts after hours calls and routes appropriately
Follows the clinical decision-making paths associated with each practice/provider
Refers patients to the nurse call program as appropriate
Monitors radios, weather notices, etc and acts appropriately as appropriate for the organization
Answer questions of the customer/patient/consumer accurately, attempting not to have to transfer when possible. If transferring, directs calls to the most accurate location so the customer does not have to repeat their story numerous times or be delayed.
Directs patients (in Connersville) appropriately to the ED triage area, monitors customers in the lobby area and alerts appropriate individuals for situations that present. Stays in close communication with Security and ED Leadership.
Receives incoming calls regarding non-emergency ambulance transport
Works within the Computer Aided Dispatch (CAD) program, used to notify ambulances of a needed transport; maintains record of transport
Coordinates ambulance transport with outside EMS agencies when Reid EMS is not available
Prioritizes efficient and safe transport of patients
Receive incoming requests for law enforcement assistance from Reid Health Police Department
Focus on EMS crew safety, officer safety and security
Use of radio, phone, computer or other communication device to direct EMS crews
Is responsible for maintaining constant contact with all RHPD officers to ensure safety and the documentation of law enforcement activities
Assist with internal code response by notifying appropriate individuals
Coordinates team and code activations using the mass notification/communication system