Telecommunication Operator II C2, Telecommunication Operator II/cert C2C

City of Albuquerque•Albuquerque, NM

9d•Onsite

About The Position

Receive, evaluate and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; dispatch city emergency forces and/or other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment; utilize computer-aided dispatch and other computer systems; maintain access to and security of highly sensitive materials and information; monitor unit response and progress and provide additional support and resources as needed; perform multiple activities simultaneously in a high visibility setting; work with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility. This is a safety sensitive position subject to random drug/alcohol testing.

Requirements

High school diploma or GED
Two (2) years of receiving and processing customer service calls and/or two-way radio communications experience
Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM
The typing test must have occurred within the last 12 months
Must pass Drug Test, Hearing Test, Criminal Records check, and Background check
Must pass CritiCall computer-based assessment
Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice
Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire (for Non-Certified)
Possession of a New Mexico Department of Public Safety Telecommunicator Certification (for Certified)

Nice To Haves

Law enforcement or fire agency telecommunications experience preferred
Possession of National Incident Management System (NIMS) Certification preferred
Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire

Responsibilities

Receive, evaluate and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety
Dispatch city emergency forces and/or other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment
Utilize computer-aided dispatch and other computer systems
Maintain access to and security of highly sensitive materials and information
Monitor unit response and progress and provide additional support and resources as needed
Perform multiple activities simultaneously in a high visibility setting
Work with frequent interruption in a framework of rules, procedures and regulations
Perform technical tasks relative to assigned area of responsibility