Telecommunication Operator I C1, Telecommunication Operator I/cert C1C

City of Albuquerque • Albuquerque, NM

9d • Onsite

About The Position

Answer incoming emergency and non-emergency calls using a multi-line phone system; screen, evaluate, provide assistance, coordinate and disseminate critical information via specialized computer and communication systems, and/or refer calls to the appropriate person/department; perform multiple activities simultaneously by responding to communications and events while maintaining precision, accuracy and swift response times; work in a team setting while receiving training and coaching from various sources; complete NCIC checks and perform other technical tasks related to the assigned area of responsibility. This is a safety sensitive position subject to random drug/alcohol testing.

Requirements

• High school diploma or GED
• Combination of two (2) years of data entry, multi-line phone or customer service experience
• Possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM. The typing test must have occurred within the last 12 months.
• Must pass Drug Test, Hearing Test, Criminal Records check, and Background check.
• Must pass CritiCall computer-based assessment.
• Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
• One (1) year probationary period is required for this position.
• For Telecommunication Operator I C1 (Non-Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.
• For Telecommunication Operator I C1C (Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification.

Nice To Haves

• Processing public service calls in a law enforcement, open space or fire agency is preferred.
• Possession of National Incident Management System (NIMS) Certification preferred.
• Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire.

Responsibilities

• Answer incoming emergency and non-emergency calls using a multi-line phone system
• Screen, evaluate, provide assistance, coordinate and disseminate critical information via specialized computer and communication systems
• Refer calls to the appropriate person/department
• Perform multiple activities simultaneously by responding to communications and events while maintaining precision, accuracy and swift response times
• Work in a team setting while receiving training and coaching from various sources
• Complete NCIC checks
• Perform other technical tasks related to the assigned area of responsibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED