Telecom Expense Management – Senior Lead Analyst

FIS Global•Jacksonville, FL

About The Position

This senior-level role helps to shape strategic direction for telecom expense management in a complex enterprise environment, ensuring strong financial stewardship, operational discipline, and vendor performance across voice, data, wireless, and mobility services. The position combines strategic oversight with hands-on execution, with accountability for budgeting, forecasting, invoice governance, contract compliance, and service optimization while influencing decisions that improve controls, reduce cost, and enhance overall service delivery. The FIS Network Team delivers enterprise and client telecommunications connectivity solutions worldwide. Our responsibilities span vendor strategy, network design, circuit provisioning, inventory management, and Telecom Expense Management (TEM). Comprised of wide area network engineers, telecommunications specialists, and expense management professionals, we oversee and optimize FIS’s global telecom portfolio. Our mission is to provide world-class, reliable, and cost-effective telecommunications services that enable business operations, support client needs, and drive connectivity excellence across the enterprise.

Requirements

Bachelor’s degree in Finance, Accounting, Economics, Business, Computer Science, Telecommunications, or a related field preferred.
Typically requires 10+ years of experience in telecom services, telecom expense management, financial analysis, budgeting, forecasting, auditing, or related operational support.
Strong executive communication, analytical, and organizational skills.
Advanced Excel capability.
Experience with reporting and financial platforms such as PeopleSoft, ServiceNow, Tableau, or similar systems.
Deep experience in invoice auditing, spend analysis, cost-benefit evaluation, ROI analysis, and vendor management is strongly preferred.

Nice To Haves

Experience with telecom expense management platforms, particularly Calero or VeraSMART, is a plus.

Responsibilities

Provide strategic direction and day-to-day accountability for enterprise telecom expense management across voice, data, wireless, and mobility services, with responsibility for vendor relationships, contract oversight, and service lifecycle management.
Own complex billing operations and multimillion-dollar telecom budgets, including forecasting, variance analysis, financial planning, and spend optimization.
Drive invoice accuracy, dispute resolution, approvals, payment governance, and contract compliance to strengthen financial controls and reduce unnecessary spend.
Set expectations with carriers and TEM providers by monitoring performance against service level agreements and key performance indicators to improve service quality and accountability.
Maintain visibility into telecom inventory, accounts, invoices, and service records to support accurate reporting and operational continuity across the environment.
Identify and implement process improvements and cost-saving opportunities through spend analytics, utilization reviews, and business-case evaluation.
Serve as a key point of coordination across internal stakeholders, suppliers, procurement, and cross-functional teams to resolve operational and billing issues while proactively managing risks, timelines, and communications.
Deliver executive-ready reporting and insights for budgets, vendor spend, procurement activity, and annual planning cycles.
Operate effectively in a high-volume, detail-intensive environment requiring strong business judgment, analytical rigor, and disciplined execution.