Telecom Engineer IV

Ryder Supply Chain Solutions•Coral Gables, FL

6d•$90,000 - $100,000

About The Position

The Telecom Engineer IV provides Tier 3 and Tier 4 support, engineering and design, testing, and deployment across the Enterprise Voice Team’s areas of responsibility, including voice facilities, the UCaaS platform, phones, and VoIP interface devices. The role also mentors junior team members. This position supports complex troubleshooting and escalations, participates in project design discussions, and works with project managers and other IT departments to implement, test, and deploy Enterprise Voice components. It also keeps current with relevant technological advancements and evaluates new platform features and provider technologies for potential improvements to the voice platform. The role requires travel of 1–10%. The position is salaried, with a listed pay range of $90,000–$100,000. Ryder describes a culture centered on respect, collaboration, innovation, safety, growth, and employee voice. Full-time employees are offered health and welfare benefits and paid time off.

Requirements

Associate's degree or equivalent to 10 years of experience focused on telecommunications.
10 or more years in telecommunications, with a concentration on VoIP/TDM network routing, PBX support, IT project management, IT budgets, and call center engineering.
Advanced VoIP knowledge.
Advanced PBX knowledge.
PBX and call center support skills.
Troubleshooting skills.
Effective interpersonal skills and the ability to build professional relationships across all levels of the organization.
Ability to work independently as a self-starter and self-manager, as well as collaboratively as part of a team.
Strong verbal and written communication skills.
Flexibility and self-motivation to excel in a fast-paced environment.
Attention to detail and excellent follow-up practices.
Organization, initiative, and strong documentation skills.
Interest in learning and openness to new technology.
Willingness to travel 1–10%.

Nice To Haves

Bachelor's degree in a related field.
Advanced call center administration skills.

Responsibilities

Provide support for Tier 3 and Tier 4 trouble escalations, leading troubleshooting, issue isolation, resolution, and root cause analysis.
Attend project design meetings with peers, other IT teams, and business owners to identify engineering required from the Enterprise Voice Team for new projects.
Support project implementation, testing, and deployment in coordination with assigned internal and/or external project managers.
Design, test, and deploy components supported by the Enterprise Voice Team, interfacing with other internal IT departments as needed.
Pursue relevant education to stay current with technological advancements on platforms supported by the Enterprise Voice Team.
Evaluate new platform features and provider technologies for opportunities to improve the voice platform and its end-user features.
Mentor junior members of the team.
Perform other duties as assigned.