Telecom Engineer/ Architect

Cogent Infotech•Orlando, FL

1d•Hybrid

About The Position

The Telecommunications Architect / Engineer provides senior-level engineering, administration, troubleshooting, and support for a large, distributed, on-premises Avaya telecommunications environment. The environment includes VoIP, digital and analog telephony, multiple core PBX systems, media gateways, SIP connectivity, messaging, call recording, workforce optimization, E911, and other integrated telecommunications applications. The position follows an approximately 50% remote and 50% on-site hybrid schedule and includes an on-call rotation. On-site work is required for team interaction, implementations, hardware-related issues, troubleshooting, upgrades, maintenance, and other activities that require physical access to telecommunications infrastructure. Some maintenance, upgrades, or critical incident response will require work outside normal business hours. Candidates whose experience is primarily limited to phone installations, station programming, moves/adds/changes, help desk support, cloud-hosted phone systems, or endpoint support are not a fit for this position.

Requirements

Significant hands-on experience supporting enterprise Avaya telecommunications systems, including Avaya Aura Communication Manager, Avaya System Manager, Avaya Session Manager, Avaya Session Border Controller for Enterprise, Avaya Aura Messaging, Avaya Aura Application Enablement Services, Avaya Call Management System, and Avaya G450 and G650 Media Gateways.
Experience with SIP trunking and enterprise VoIP.
Experience with analog and digital telecommunications technologies.
Experience with enterprise networking and TCP/IP, including VLANs, QoS, DNS, DHCP, routing, NAT, and firewalls.
Linux-based server administration experience.
Experience with virtual server environments.
Experience troubleshooting SIP and RTP.
Experience using system logs, traces, packet captures, and diagnostic tools.
Experience with application and server upgrades and migrations.

Nice To Haves

Extensive experience supporting large, distributed enterprise Avaya environments.
Strong troubleshooting and root-cause analysis skills.
Experience integrating telecommunications systems with third-party applications.
Experience with VMware or similar virtualization platforms.
Strong understanding of voice networking, SIP, clients, gateways, carriers, and PSTN connectivity.
Ability to independently manage complex technical issues and projects.
Strong documentation and communication skills.
Avaya, networking, VMware, and Linux experience.

Responsibilities

Install, configure, administer, troubleshoot, upgrade, and support on-premises Avaya Aura servers and applications.
Troubleshoot complex voice, SIP, server, application, gateway, and network-related issues.
Plan and perform system upgrades, patches, migrations, and maintenance activities.
Troubleshoot SIP signaling, RTP/media, call routing, voice quality, trunking, endpoint registration, and interoperability issues.
Support Avaya media gateways, analog and digital interfaces, VoIP endpoints, and carrier connectivity.
Troubleshoot integrations between Avaya systems and third-party telecommunications applications.
Perform root-cause analysis of recurring or complex system issues.
Provide advanced technical support and guidance to other telecommunications team members.
Work with network, server, security, carrier, and vendor teams to resolve complex technical issues.
Maintain technical documentation, system diagrams, configurations, and operating procedures.
Assist with system architecture, capacity planning, disaster recovery, lifecycle planning, and telecommunications modernization efforts.