Telecom Dispatch Representative

Auxillium LLC•La Junta, CO

12d•Onsite

About The Position

As a Utility Dispatch Representative, you will play a critical role in ensuring timely, accurate, and safe response to utility damage incidents. You will receive, interpret, prioritize, and respond to routine and emergency dispatch calls with speed and accuracy. You will assign calls to cable and telecommunications investigators and track case progress. You will monitor live status displays while managing inbound and outbound calls, and maintain accurate call statuses, investigator locations, and dispatch updates. You will enter and retrieve data across multiple systems, including computer-aided dispatch platforms. You will process new damage reports involving power, gas, and electrical utilities, as well as insurance and citizen inquiries. You will complete claim entries using detailed damage and location information from field technicians. You will communicate through phone, email, and SMS, adapting quickly to changing conditions. You will coordinate responses to weather events, safety hazards, and territory-specific needs. You will escalate dispatch issues appropriately to the Field Manager and meet productivity, quality, and performance expectations as defined by Auxillium and the client. You will perform additional related duties as needed to support operational success.

Requirements

High school diploma, equivalent, or currently enrolled in high school
Proficiency with Microsoft Word, Excel, and Outlook
Comfort using web-based databases and dispatch systems
Strong communication and interpersonal skills
Sound decision-making and problem-solving abilities
Ability to learn new systems and processes quickly
Clear, professional speaking voice
Strong multitasking and organizational skills in a high-volume environment
Dependability, punctuality, and attention to detail
A positive, collaborative attitude and willingness to contribute to a team-focused culture
Openness to embracing Auxillium’s supportive and high-energy workplace environment

Responsibilities

Receive, interpret, prioritize, and respond to routine and emergency dispatch calls with speed and accuracy
Assign calls to cable and telecommunications investigators and track case progress
Monitor live status displays while managing inbound and outbound calls
Maintain accurate call statuses, investigator locations, and dispatch updates
Enter and retrieve data across multiple systems, including computer-aided dispatch platforms
Process new damage reports involving power, gas, and electrical utilities, as well as insurance and citizen inquiries
Complete claim entries using detailed damage and location information from field technicians
Communicate through phone, email, and SMS, adapting quickly to changing conditions
Coordinate responses to weather events, safety hazards, and territory-specific needs
Escalate dispatch issues appropriately to the Field Manager
Meet productivity, quality, and performance expectations as defined by Auxillium and the client
Perform additional related duties as needed to support operational success