Dispatch
About The Position
As a Dispatcher, you will play a crucial role in ensuring the efficient and effective operation of the Metro Mobility West Zone Contracted Services. Your primary responsibility will be to coordinate transportation services for individuals with disabilities, ensuring they receive safe and reliable transportation to their destinations. You will be the main point of contact for drivers, providing essential communication support and ensuring the smooth execution of daily operations. As a leader and communicator with our frontline staff, it is important that you embody our core values: We Care, We Do The Right Thing, We Collaborate, and We Have Fun.
Requirements
- Strong communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Basic computer skills
- Ability to pass background check and drug screening
Nice To Haves
- Previous dispatch or transportation experience preferred
Responsibilities
- Effectively route client trips
- Apply basic computing knowledge
- Communicate with drivers to ensure their daily success
- Speak with supervisors or customers to resolve problems
- Manage critical incidents and service disruptions
- Monitor and manage KPIs, including on-board time, on-time percentage, and appointment times
- Ensure routes are optimized for best performance
Benefits
- Competitive pay (with a 3% increase yearly!)
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with a company match
- Employee assistance program
- Employee discounts
- Paid training and ongoing development
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
