Dispatch
Vacatia•Williamsburg, VA
•Onsite
About The Position
We are looking for a Dispatcher to support our Facilities and Resort Operations teams. In this role, you will coordinate daily maintenance work orders, communicate across departments, and help ensure fast, efficient responses to guest needs. If you thrive in a dynamic, fast-paced environment, this is the role for you!
Requirements
- Strong attention to detail and accuracy in following procedures
- Excellent communication and teamwork skills
- Ability to interpret basic data and recognize trends
- Comfortable working independently in a fast-paced, service-focused environment
- Proficiency in Microsoft Office and basic inspection/feedback tools
- Strong multitasking and organizational skills
- Professional, calm, and guest-focused demeanor
- High School Diploma or GED required
- Strong phone, radio, and in-person communication skills
Nice To Haves
- Bilingual ability strongly preferred
- At least 1 year of hospitality experience preferred (resort/timeshare experience a plus)
- Experience in dispatching, maintenance coordination, or housekeeping support is highly desirable
Responsibilities
- Assign and distribute daily maintenance work orders to technicians and field staff
- Assist leadership teams in creating daily and weekly technician assignments and maintenance boards, completing Purchase Orders and ordering through Order.co
- Provide friendly, professional support to guests and team members
- Monitor work orders and report delays or unresolved tasks to management
- Answer and dispatch phone and radio communications clearly and professionally
- Manage key distribution for staff and vendors
- Prepare and deliver daily operational reports
- Support office tasks such as printing materials, laminating signage, and updating unit phone plates
- Assist with opening/closing procedures and help manage out-of-service room statuses
- Communicate effectively with upper management to maintain smooth operations
- Respond to emergencies and support high-volume periods as needed
- Collaborate closely with housekeeping, maintenance, and other departments
- Attend required meetings and follow company policies and procedures
- Perform additional duties as assigned
Benefits
- Be the central hub that keeps resort operations running efficiently
- Work closely with multiple departments and leadership teams
- Grow your skills in communication, coordination, and resort operations
- Join a supportive, team-oriented work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
