Telecom Analyst
Turning Point Global Solutions•Rockville, MD
•Hybrid
About The Position
Turning Point Global Solutions is seeking a Telecom Analyst to provide front-line support for a help desk supporting telecom ordering and a Telecom Expense Management System (TEMS). As the first point of contact for users, the analyst will resolve issues promptly and provide key data for management reporting.
Requirements
- Minimum of a High School diploma with 2 years of experience, or an equivalent combination of education and training.
- 2+ years of help desk or customer service experience, preferably supporting telecom or TEM systems.
- Experience with ticketing systems and proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent communication, customer service, attention to detail, and data entry skills.
- Ability to qualify for a Public Trust clearance.
Nice To Haves
- An Associate's degree is preferred.
- Experience supporting federal government telecom or IT programs.
- Familiarity with telecom ordering processes.
Responsibilities
- Provide front-line technical support, helping users resolve issues with the TEMS systems.
- Serve as the first point of contact for users.
- Log, track, and ensure issues are resolved promptly.
- Provide data and information for management reporting.
- Update Help Desk Standard Operating Procedures (SOPs).
- Perform a variety of TEMS configuration activities.
Benefits
- Competitive salary with annual performance bonus and annual merit increases.
- Comprehensive health benefits fully funded by the company for employees.
- 401(k) retirement plan with company match.
- Paid time off plus holidays.
- Professional development opportunities.
- A collaborative and inclusive work culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
