Telecom Administrator

Goodwill of Central and Northern Arizona

7d•Onsite

About The Position

Provides telecom support activities surrounding the management and enhancement of telecom equipment and systems. Plans, installs and directs the installation of communication systems and services for the Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities and any future locations. In addition, supports existing telecom technologies and proposes solutions to augment the value and adoption of telecom systems in the organization.

Requirements

Degree in Computer/Information Science, technical college or equivalent work experience desired.
5+ years progressive experience as a Telecom Administrator.
Demonstrates understanding of telecom security.
Design experience with Cisco IOS, Cisco routers, CUBE, SIP Trunks and LAN/WAN communications.
Engineering experience with Cisco VoIP systems including but not limited to Cisco Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco Unified Contact Center Express (CUCX).
Working knowledge of networking technologies, protocols and security such as basic IP addressing, SIP, QOS, DNS, DHCP, VPN client configuration and VOIP phones.
Working knowledge of telepresence endpoints, softphones, dial peers, partitions, call search spaces, route patterns and translation patterns.
Experience designing implementing and maintaining telecom technologies in a mixed vendor environment, including but not limited to video conferencing technologies and systems.
Experience with SolarWinds, NetFlow, and other telephony systems monitoring/analyzer tools like packet captures.
Conference room A/V design and support experience.
Strong ability to focus on telecom troubleshooting and resolution.
Strong written, verbal, and interpersonal communication skills.
Ability to speak and read English proficiently.
Ability to collaborate and work effectively in partnership with others.
Strong customer service skills.
Ability to multi-task and work in a fast-paced environment.
High attention to detail and accuracy.
Valid drivers’ license and clean MVR.
Ability to pass a background check and drug screen, where applicable for position.
Ability to obtain or currently retains a Fingerprint Clearance Card.

Nice To Haves

Cisco CCNA Voice or other relevant network/telecom certifications preferred.

Responsibilities

Creates the evaluation, recommendation and selection of telecom related hardware and software solutions.
Collaborates with customers to understand and deliver customer’s needs & expectations.
Supervises vendors in the installation of telecom cabling for new and/or existing locations, providing excellent customer service.
Installs and configures telecom equipment per established standards.
Oversees maintenance and updates of telecom systems.
Provides technical oversight for the administration, maintenance, configuration, and lifecycle management of Cisco Unified Border Elements (CUBE).
Monitors telecoms for potential problems and provides solutions.
Assists in ensuring compliance with availability and performance standards.
Responsible for telecom equipment installation, troubleshooting and hardware testing as well as ongoing maintenance of production and staging/QA environments.
Develops and maintains detailed maintenance and contingency plans as well as updating documentation for telecom systems.
Must make sure that laws and regulations are followed in the licensing, operating and technical performance.
Available for on call and after-hours support as needed.
Maintains regular and consistent in-person attendance.
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.