Telecom Engineer

TEKsystems•Neenah, WI

7d•$45 - $55•Hybrid

About The Position

This contract-to-hire Telecom Engineer role supports a large healthcare system by designing, maintaining, and troubleshooting enterprise telecommunication solutions. The engineer is responsible for Cisco-based voice infrastructure, including Cisco Call Manager and Cisco CUBE, and contributes to automation initiatives for voicemail and extension routing. The role is based in Neenah, Wisconsin, and follows a hybrid, mostly remote schedule. Periodic travel to hospital locations within about an hour may be required for projects or urgent issues. The engineer works with an established telecom team under a telecom manager, collaborates with IT and operational stakeholders, and participates in an on-call rotation approximately once every six weeks.

Requirements

Proven experience as a Telecom Engineer or in a similar role supporting enterprise telephony environments.
Hands-on experience configuring, administering, and troubleshooting Cisco Call Manager.
Hands-on experience setting up, maintaining, and troubleshooting Cisco CUBE in a production environment.
Telecommunications experience in a large-scale healthcare, insurance, or comparable enterprise environment.
Ability to participate in an on-call rotation approximately once every six weeks and respond to urgent issues.
Ability to work in a hybrid model and travel to a designated hospital location within approximately one hour when required.
Strong troubleshooting skills and the ability to diagnose and resolve complex telephony issues.
Effective communication skills and ability to collaborate with team members and stakeholders.

Nice To Haves

Experience in a healthcare environment or another highly regulated industry.
Familiarity with UCCE (Unified Contact Center Enterprise) and UCCX (Unified Contact Center Express).
Experience with telephony automation, particularly voicemail and extension routing.
Exposure to large enterprise environments undergoing mergers or integrations.
Ability to adapt to evolving technologies and contribute to continuous improvement initiatives in telecommunications.

Responsibilities

Administer, configure, and support Cisco Call Manager to provide reliable telephony services.
Manage, maintain, configure, monitor, and troubleshoot Cisco CUBE to support voice traffic and call routing.
Collaborate with the telecom team to design, implement, and optimize enterprise-scale telecommunication solutions.
Develop and support automation for telephony workflows, including voicemail handling and extension routing.
Participate in an on-call rotation approximately once every six weeks and respond to critical incidents and service disruptions.
Resolve telecom-related incidents and service requests, including occasional onsite support for urgent issues or major projects.
Work with IT teams and operational stakeholders to support telecommunications in a large healthcare or similar enterprise environment.
Document configurations, changes, and procedures.
Contribute to system upgrades, integrations, and other telecom projects while minimizing impact on end users.
Provide technical expertise to the telecom manager and team, share best practices, and support continuous improvement.