Network & Telecom Engineer

Riverside Technologies Inc•North Sioux City, SD

5d•$60,000 - $85,000•Hybrid

About The Position

Riverside Technologies Inc. is currently seeking a Network Engineer with an emphasis on telecommunications. If you like working in a fast-paced environment and have great customer service skills, we welcome your application! As a Network Engineer, you will be responsible for implementing Network topologies based on the design specifications. RTI has multiple levels of engineers with various responsibilities, including: Designing, implementing, monitoring, and managing RTI’s customers’ local and wide area networks. Optimizing system availability to ensure uninterrupted user operations. Modifying and repairing networks. Diagnosing complex telephony issues using packet captures, system logs, and call trace analysis. Field Engineering up to 50% travel.

Requirements

Bachelor’s degree or equivalent experience in networking and security management, computer science, or related field is preferred.
Network Certifications highly desired: Network+, Cisco, CCNA, Aruba, Meraki, Extreme, Fortinet, CompTIA and HP certifications
Knowledge of Fiber, CAT 5e, 6, 6A is a plus
1 year in field service support role supporting a variety of hardware and networking equipment
3+ years' experience in network architecture and deployment is highly desired
Experience with major enterprise communication systems (Cisco Unified Communications, Microsoft Teams Phone, or Zoom Phone).
Ability to travel. Position can be up to 50% travel, both in and out of state, including overnight stays
Must be available for varying shifts depending on customers’ needs
Ability to maintain a high degree of professionalism in actions, demeanor, and dress
Must have exceptional driving record and have a valid driver’s license.
Must be able to pass drug screening and background check
Must have ability to move equipment weighing up to 50 lbs.
Must be able to climb ladders and be comfortable working at heights of 3-40 ft.

Responsibilities

Providing onsite and/or remote support, including hardware and networking support for customers’ networks, routers, switches, and servers
Designing and implementing new network solutions and/or improving the efficiency of current networks
Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, and DNS and DHCP, as well as configuring LAN’s, firewalls and updating network equipment to the latest firmware
Monitoring networking activity, investigating faults in the network, responding to network issues, and resolving any communication issues for our customers
Working with OEM’s, distributors, third-party support, and service vendors to ensure that the network meets performance expectations
Providing technical assistance and support for incoming issues related to networking equipment, computer systems, and hardware
Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion
Call Routing & Numbering: Managing dial plans, extension ranges, IVR systems, automated attendants, and voicemail platforms.
Implementing and monitoring QoS policies
Supporting E911 compliance and location tracking mapping emergency response locations (ERLs) to network switch ports and subnets. Updating the network documentation and communicating to project team and customer
Administering SIP trunking, RTP
Performing other related duties as assigned