Tele-Detailing Representative — Remote

PharmaCentra, LLC•,

10d•$12 - $15•Remote

About The Position

PharmaCentra is seeking a Tele-Detailing Representative to join our healthcare contact center team. This role is ideal for a confident and engaging communicator who enjoys speaking with healthcare professionals and can effectively educate, influence, and build relationships over the telephone. As a Tele-Detailing Representative, you will conduct outbound telephone outreach to healthcare providers and other key contacts. Using approved product information, scripts, and messaging, you will educate healthcare professionals, answer questions, identify barriers, address objections, and encourage appropriate next steps. The goal is to increase product awareness, facilitate delivery of demonstration devices, and generate interest among healthcare locations in stocking the product. This is a high-volume outbound calling position that requires professionalism, persistence, excellent listening skills, and the ability to have meaningful conversations while consistently following approved messaging and established processes.

Requirements

Excellent verbal communication skills and a professional telephone presence.
Strong active listening and questioning skills.
The ability to build rapport and establish relationships over the telephone.
The ability to explain information clearly and confidently.
The ability to educate and influence through professional conversation.
Strong objection-handling and problem-solving skills.
The ability to identify barriers, needs, and opportunities during conversations.
Strong organizational and time-management skills.
The ability to manage a high volume of outbound calls.
Comfort working toward measurable performance goals.
Strong attention to detail and accurate documentation skills.
The ability to consistently follow scripts, approved messaging, and established procedures.
Self-motivation, accountability, and dependability.
A professional, positive, and team-oriented approach.
Windows 10 or Windows 11, 64-bit computer
Minimum 8 GB RAM
Quad-core processor or better
At least 50 GB of available storage
Second monitor with minimum 1920 × 1080 resolution
USB noise-canceling headset with microphone
Webcam
Keyboard and mouse
Minimum of two USB-A ports
Minimum of one HDMI port
Minimum 50 Mbps download speed
Minimum 50 Mbps upload speed
Reliable internet connection capable of supporting continuous voice communication and required business applications

Nice To Haves

Pharmaceutical or medical device sales
Healthcare provider outreach
Inside sales or telephone sales
Business-to-business (B2B) sales
Healthcare call centers
Medical or pharmacy services
Provider relations
Customer engagement
Lead generation
Telemarketing or outbound contact centers
Patient support programs
Healthcare marketing or education

Responsibilities

Conduct outbound telephone calls to healthcare providers, healthcare locations, and other designated contacts.
Deliver approved product education and information using established scripts, resources, and messaging.
Engage healthcare professionals in professional, informative conversations.
Build rapport and establish productive relationships with contacts.
Ask effective questions to understand needs, concerns, barriers, and opportunities.
Respond to questions using approved resources and escalate questions when appropriate.
Address objections and barriers using approved messaging and established processes.
Generate interest in the product and encourage appropriate next steps.
Facilitate delivery of product demonstration devices when applicable.
Accurately document call outcomes, conversations, follow-up requirements, and other information in the appropriate systems.
Complete follow-up activities and maintain organized records.
Manage a high volume of outbound calls while maintaining professionalism and quality.
Meet established productivity, quality, call activity, and performance expectations.
Follow all applicable company procedures and project-specific requirements.
Protect confidential and proprietary information.
Participate in required training, coaching, and ongoing development.
Work collaboratively with team members and leadership to achieve program objectives.