Teen/Tay Manager of Youth Success

Booker T Washington Community Service Center•San Francisco, CA

60d•Onsite

About The Position

Booker T. Washington Community Service Center (BTWCSC) is seeking a dynamic, strategic, and culturally grounded Teen & TAY Manager of Youth Success to oversee all teen and transitional-age youth (TAY) programming. This position provides leadership, supervision, and vision for programs that empower Black, Brown, and underrepresented youth ages 13–25 to thrive academically, emotionally, and economically. Rooted in the Children’s Defense Fund (CDF) Freedom School model, this position integrates identity-affirming, trauma-informed, and culturally responsive practices that reflect BTWCSC’s Freedom Academy values. The Manager is responsible for ensuring program quality, data integrity, and strong youth outcomes while supervising the Teen and TAY Coordinators, program aides, and youth interns. This leader plays a pivotal role in shaping the transition pipeline between middle school, high school, and adulthood—creating a clear pathway that connects youth development, workforce readiness, higher education, and wellness supports.

Requirements

Bachelor’s degree in Education, Social Work, Youth Development, or a related field (Master’s preferred).
Minimum of 5 years of progressive experience working with teens and young adults, including at least 2 years of direct supervision or management.
Strong knowledge of San Francisco youth ecosystems, especially in Black and historically marginalized communities.
Deep understanding of trauma-informed care, identity-affirming youth development, and racial equity frameworks.
Proven ability to manage staff, balance multiple projects, and meet grant deliverables.
Excellent communication, documentation, and interpersonal skills.
Proficiency in Google Workspace, Airtable, and DCYF CMS or similar data systems.
Must possess a valid CA Driver’s License, proof of insurance, and ability to pass TB, background, and Mandated Reporter clearances.
Current CA Driver’s License, current auto insurance, and a clean driving record.
Current CPR & First Aid Certificate (every two years after that)
Current Immunizations (TB) (every two years after that)
Clearance Child Mandated Reporting (can be completed upon hire)
Ability to respectfully work within and across diverse cultures and backgrounds.
Ability to maintain discretion and confidentiality and handle sensitive information.
Demonstrates a desire to serve others and fulfill community needs for vulnerable populations
Works effectively with individuals from diverse backgrounds, abilities, opinions, and perspectives.
Builds rapport and relates well to others.
Makes sound judgments and transfers learning from one situation to another. Exercise mature judgment and good decision-making.
Embraces new approaches and discovers ideas to create a better member experience.
Strives to meet or exceed goals and deliver a high-value experience for members.
Pursues self-development that enhances job performance.
Demonstrates an openness to change and seeks opportunities in the change process.

Nice To Haves

Master’s degree

Responsibilities

Oversee the daily operations of Teen and TAY programs, ensuring that every activity-from Life skills workshops to field trips-reflects cultural affirmation, joy, and pride in Black identity.
Supervise and coach the Teen Coordinator, TAY Coordinator, and program aides using trauma-informed, restorative, and equity-centered approaches that promote staff confidence, reflection, and accountability.
Lead weekly Teen/TAY team meetings and bi-weekly coaching sessions to review program data, address youth needs, and strengthen alignment between Freedom Academy, teen, and TAY pathways.
Align all Teen and TAY programming to create a clear developmental pipeline connecting BTWCSC’s K–8 Freedom Academy, Teen, and TAY initiatives.
Oversee the creation and implementation of curriculum and lesson plans that highlight the histories, resilience, and contributions of Black and Brown communities while supporting academic and emotional growth.
Work with the Associate Director of Expanded Learning & Enrichment to ensure programming meets grant deliverables and measurable outcomes, including attendance, stipend tracking, and academic benchmarks.
Serve as the main point of escalation for youth and family issues, ensuring culturally responsive communication and solutions.
Maintain ongoing contact with parents, caregivers, and case managers to ensure coordinated support for youth, particularly those navigating trauma, housing instability, or academic barriers.
Oversee all Participant stipend programs, ensuring youth payments are timely, accurate, and tied to attendance and participation metrics.
Ensure that all Teen and TAY participants are connected to wraparound services within BTWCSC (e.g., Food to Freedom, Bsafe, Senior wellness).
Incorporate Freedom School themes such as “I Can Make a Difference in Myself, My Family, My Community, and My World” into Teen and TAY program cycles.
Create safe and inclusive learning spaces for Black LGBTQ+, immigrant, and differently-abled youth, ensuring visibility and representation throughout programming.
Manage data collection and reporting systems (Airtable, DCYF CMS) to ensure accurate documentation of attendance, participation, stipend distribution, and case management follow-ups.
Submit monthly narrative and data reports to the Associate Director of Expanded Learning and Enrichment highlighting successes, trends, and challenges.
Ensure full compliance with all safety, licensing, mandated reporting, and workforce development standards required by funders and city agencies.
Partner with the K–8 Freedom Academy Manager to align transitions between grade levels and create mentoring opportunities between teens, TAY, and younger youth.
Cultivate and maintain external partnerships with SFUSD schools, City College and culturally aligned CBOs to strengthen youth access to postsecondary and employment opportunities.
Participate in citywide coalitions, conferences, or learning exchanges that strengthen BTWCSC’s visibility and impact in the youth development field.
Additional duties as assigned.

Benefits

Paid time off
Holidays
Generous health benefits
Retirement benefits
100% employer-covered excellent health, dental, and vision benefits
15 days paid vacation
Center seasonal breaks/closures
Workers compensation
Employee Assistance Program
Monthly wellness benefit after 90 days
Access to daily hot meals and snacks
Commuter benefits after 90 days
Life and disability insurance
401K match plan (4% company contribution, 1% employee contribution required)
Professional development opportunities, including conferences, seminars, webinars, and training