Teen Services Supervisor I

Frederick County Government•Walkersville Branch Library., MD

6d•Hybrid

About The Position

Join the vibrant, community-minded team at Frederick County Public Libraries (FCPL)! We are seeking a creative, energetic, and visionary individual to become part of our team. Located in Central Maryland between Washington D.C. and Baltimore, FCPL is a rapidly developing system of nine libraries and two bookmobiles. Our mission is to facilitate the public's freedom to explore, to invent, and to transform. FCPL connects people to ideas and to each other, helping to foster individual and community growth. Exempt; full-time; 40 hours per week; varied workdays and hours within the FCPL operating schedule; full benefits; position is subject to system-wide reassignment. The Teen Services Supervisor I performs professional, supervisory, and program management work directing Teen Services operations within a branch library. The position develops and implements teen-focused services, programs, outreach initiatives, partnerships, and strategic priorities; provides specialized reference, readers' advisory, and information services; collaborates with branch and system-wide leadership to develop policies, procedures, and service models; promotes collections and services; and supports achievement of Frederick County Public Libraries' strategic goals. The position serves on the branch leadership team, represents Teen Services within the library and community, and may serve as Person-in-Charge as assigned. This position directly supervises assigned professional and paraprofessional Teen Services staff, including work assignment, training, performance monitoring, and evaluations. NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate, with limited exception. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

Requirements

Bachelor's degree from an accredited college or university
Minimum of 3 years of professional or para-professional library work experience that includes 2 years in teen services
Minimum of 1 year of experience supervising or managing staff
Master of Library Science (MLS) degree from an American Library Association accredited program with a Professional Public Librarian certification from the Maryland State Department of Education or the ability to obtain certification within 6 months of hire with an MLS degree and 1 year experience in teen services.
Ability to obtain and maintain Library Associate certification from the Maryland State Library Agency plus willingness and ability to attend training sessions as applicable
May require the ability to become a certified Notary for the State of Maryland within 90 days of hire
Knowledge of the principles, practices and procedures used in a public library system
Knowledge of marketing principles with ability to effectively apply them to a library setting
Working knowledge of the principles, practices and procedures used in a public library system
Working knowledge of readers' interest and of books and authors, especially in teen literature
Working knowledge of general and specialized reference materials and sources, and the most effective means to access information
Working knowledge of social media tools and techniques, with the ability to effectively communicate in an online environment to engage customers via social media
Knowledge of standard computer applications and devices including tablets/mobile devices, software applications and downloadable e-format materials
Ability to effectively supervise, direct and evaluate the work of others including strong and effective training and development skills
Ability to demonstrate effective leadership, positive attitude, flexibility, initiative and creativity in performing job duties
Ability to effectively handle multiple priorities, assignments, and unanticipated emergencies with minimum supervision
Ability to work effectively independent, cooperatively, and as part of a team
Strong internal and external customer service ability including ability to exhibit patience, tact and courtesy working collaboratively in a team environment
Ability to effectively create and analyze information, including written, statistical, and numerical data
Ability to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to create and market high-quality programming in a fast-paced, deadline-oriented environment
Ability to effectively organize work, determine priorities, make decisions and complete assigned duties with minimal supervision
Ability to effectively train staff and patrons in the use of technology and specialized teen resources
Ability to effectively interpret FCPL policies and procedures to patrons, community groups and professional groups
Ability to develop and maintain effective working relationships with customers, co-workers and the general public, including the ability to effectively build relationships and partnerships with community organizations, businesses, schools and similar entities
Ability to demonstrate flexibility, positivity, and good judgment
Strong and effective spoken and written (English) communication skills, including the ability to effectively represent FCPL in the community through public speaking skills
Ability to provide own transportation to meetings/workshops and to various branch Libraries as needed

Nice To Haves

Current Frederick County Public Library (FCPL) Employee

Responsibilities

Manage all operations of the Teen Services Department
Assign responsibilities, direct, evaluate, train, and supervise and provide leadership to Teen Services staff
Provide specialized reference and research service related to teens and young adults, including readers' advisory and information services
Initiate new and original initiatives for Teen programming and services and provide leadership to staff for the same; develop, implement, and evaluate programs, outreach activities, workshops, and services that support community and patron needs
Build relationships and partnerships with community organizations, businesses, and leaders for financial and advocacy support, outreach initiatives, volunteer engagement, and resource development
Identify, pursue, and support grant opportunities, funding sources, partnerships, and special projects
Develop and deliver age-appropriate programs, workshops, and training to support patron needs
Market teen collections and services through traditional methods and social media, websites, and other digital communication platforms
Create content for the teen section of FCPL's Website and Intranet and oversee creation of the same, including promotional materials and digital communications
Develop, recommend, and monitor the services, policies and procedures of Teen Services working with other Teen Services Supervisors and in collaboration with the Youth Services Coordinator and other system-wide staff
Develop strategic directions for the Teen Services Department in alignment with FCPL strategic plan and branch service priorities
Lead or participate in system-wide planning for Teen Services or any other area as assigned, including committees, workgroups, and cross-functional initiatives
Develop and present Teen Services training to FCPL staff and support staff development related to teen services, technology, and emerging trends
Oversee staff development of informational brochures, book lists and other printed media and related promotional materials
Provide reference, information, and readers advisory services to patrons of varied ages, abilities, and skill levels
Manage departmental scheduling and statistics; compile and prepare reports, data, and other written work, records, and operational documentation
Keep abreast and implement use of current technologies to enhance personal and branch efficiency as well as patron services
Understand, support, and interpret departmental, FCPL and systems policies and procedures to staff and the general public
As needed, serve as Person-in-charge
Serve on Branch Management Team including representing interests of Teen Services
May perform duties as a Notary Public, to include witnessing the signing of documents and verifying their authenticity.
Actively support the values of Frederick County Public Libraries
Represent the Library on internal and external committees and in meetings relating to teen services and youth services; participate on system-wide and branch teams
Actively participate in local, state, and national library associations; attend seminars, workshops, and continuing education activities; maintain professional affiliations to keep abreast of current and emerging trends, innovation, technology, services, early literacy, spaces and other related areas of library planning and services
Recruit, train, coordinate, recognize, and support volunteers assigned to Teen Services activities as operationally assigned
Provide outreach services and represent FCPL at schools, community events, meetings, partnerships, and professional organizations
Perform other related duties as required

Benefits

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan)
Full range of benefits including Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
Participation in the Maryland State Retirement and Pension System
Vesting after 10 years of service
Additional service credit for eligible previous public service, military service, etc.
Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
Generous Tuition Reimbursement Program
Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan