Library Assistant - Teen Services

Mecklenburg County•Charlotte, NC

1d•Onsite

About The Position

The Full-time Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library. This position specifically will serve as a member of the Information Services team, with duties on a Teen Services Desk and a Reference Desk. This position will work directly with the Teen Services team to provide a welcoming and learning environment for the Teen community.

Requirements

Minimum of one year of customer service experience including library or retail.
High School diploma or equivalent
Combination of relevant education and relevant experience accepted? Yes
Knowledge of Alpha-numeric sorting systems
Various library systems
Telephone etiquette
Skills Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Experience working with teens/young adults
Knowledge of integrated library systems software (IE: Polaris)
Bilingual

Responsibilities

Promote the library’s collection and services
Perform circulation activities
Provide service desk coverage
Provide materials to appropriate bins for transfer
Provides research assistance to customers
Utilize integrated library systems software
Assisting customers at several service points
Training and assisting customers on various library policies, procedures, and processes
Assisting librarians with program delivery and outreach services
Assisting with volunteer management
Perform shelving and weeding duties