Library Associate - Teen Services

Pima County•Tucson, AZ

15h•$21 - $28•Hybrid

About The Position

The Pima County Public Library is seeking Library Associates for multiple locations to help support teen services within the library. In this role you will help deliver engaging programs, assist with circulation services, and provide excellent customer service to patrons. This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

Requirements

High school diploma or General Education Development (GED) certificate AND three years of customer service experience assisting the public.
Relevant experience and/or education from an accredited college or university may be substituted.
One year with Pima County in a Library Technical Assistant or closely related position as determined by the department head at the time of recruitment.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Nice To Haves

Minimum one (1) year customer service experience.
Minimum one (1) year experience working with tweens and teens.
Minimum one (1) year experience preparing or presenting educational programs or outreach services.
Minimum two (2) years technology experience (email, eBooks, Microsoft Office Suite, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs, 3D printing and Cricut).

Responsibilities

Evaluates branch compliance with applicable federal, state, County, and related laws, rules, and regulations.
Prepares and presents evidence-based educational programs and outreach services aligned with the department’s strategic directions and core values.
Coordinates and participates in internal and external services such as accounting, payroll, IT, scheduling, personnel, outreach, and library programming.
Supervises, schedules, and trains volunteers, and assumes temporary supervisory responsibility in the absence of senior staff.
Utilizes conflict management skills to de-escalate and address unexpected problems or potentially volatile situations, completing associated documentation.
Provides customer service to diverse members of the public including vulnerable individuals and non-English speakers.
Assists professional staff with collection maintenance, material selection, and bibliographic research following professional standards.
Participates in committee meetings and continuing education to incorporate current best practices in children’s, youth, or adult services.
Assists in creating schedules, preparing reports, maintaining records, managing inventories, processing ILL requests, resolving invoice discrepancies, and handling money transactions.
Coordinates unit activity with other departmental units, County departments, and outside agencies.
Creates and maintains databases, compiles and analyzes data, and produces reports using automated information systems.
Manages library social media accounts and communicates updates to the public.