Technology Trainer
About The Position
This part-time position is a unique opportunity for a passionate individual to work with client to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals. Trainers are the face of client to older adults; in addition to delivering curriculum and offering technology support, trainers serve as “brand ambassadors” and are responsible for communicating the culture of excellence, curiosity, and attitude. Trainers teach curriculum using books and online resources specifically designed for older adults. In person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused on technology topics. Trainer schedules will vary each quarter. Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Our trainers are also fundamental in creating a community of support among participants. This position requires solid proficiency in common software applications and devices, but more important is dedication to teaching and the ability to effectively communicate the relevance of technology to seniors’ lives. A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change. Must Speak and Read in English, Mandarin and Cantonese Trainers will need to go to different sites throughout the week in all 5 boroughs of NYC.
Requirements
- Excellent speaking and communication skills.
- Ability to communicate technical information clearly in English, Mandarin and Cantonese.
- Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices.
- Comfortable traveling to various senior/community centers as needed, when/if safe to do so.
- Ability to work independently and as part of a training team.
- Superior time-management skills.
- Flexibility, patience, and a sense of humor.
- Minimum of 1 year experience in a professional work setting.
Nice To Haves
- Experience teaching teenagers, adults, and/or seniors, preferable.
Responsibilities
- Teaching technology courses virtually and in-person using the curriculum and approach.
- Creating a comfortable and supportive learning environment.
- Offering personalized support to callers on the Senior Planet hotlines.
- Making outbound calls to Senior Planet members.
- Always maintaining professionalism.
- Representing and promoting Senior Planet culture and opportunities to course participants.
- Engaging in regular communication with staff, including feedback on site issues, curriculum, etc.
- Coordinating with site staff, including site visits, graduations, etc.
- Submitting paperwork in a timely manner.
- Collecting surveys and evaluations.
- Entering data into Salesforce database.
- Participating in trainer meetings and other training events.
- Recruiting participants, as needed.
- Participating in special projects, as needed (ex. outreach, curriculum, etc.).
- Supervising volunteers who assist classes, as needed
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
