Technology Trainer

Ampcus Inc.•Pasadena, CA

4h•Remote

About The Position

This part-time, fully remote role is an opportunity for a passionate individual to help older adults thrive in the digital world. Trainers deliver engaging virtual sessions using a pre-developed curriculum designed specifically for older learners. Sessions are typically one-time classes focused on key technology topics, with schedules varying each quarter.

Requirements

Minimum of 1 year experience in a professional work setting.
Excellent speaking and communication skills.
Ability to communicate technical information clearly in English and Mandarin OR English and Spanish.
Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices.
Comfortable traveling to various senior/community centers as needed, when/if safe to do so.
Ability to work independently and as part of a training team.
Superior time-management skills.
Flexibility, patience, and a sense of humor.

Nice To Haves

Experience teaching teenagers, adults, and/or seniors, preferable.

Responsibilities

Teaching technology courses virtually and in-person using the OATS curriculum and approach.
Creating a comfortable and supportive learning environment.
Offering personalized support to callers on the Senior Planet hotlines.
Making outbound calls to Senior Planet members.
Maintaining professionalism at all times.
Representing and promoting Senior Planet culture and opportunities to course participants.
Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc.
Coordinating with site staff, including site visits, graduations, etc.
Submitting paperwork in a timely manner.
Collecting surveys and evaluations.
Entering data into Salesforce database.
Participating in trainer meetings and other training events.
Recruiting participants as needed.
Participating in special projects, as needed (ex. outreach, curriculum, etc.).
Supervising volunteers who assist classes, as needed