Technology Trainer

Omega Solutions Inc•San Antonio, TX

3d•Remote

About The Position

This role focuses on delivering technology training to adult learners, with a primary emphasis on supporting the company-wide transition from Cisco Webex to Microsoft Teams and enabling employees to effectively use Microsoft Copilot. The Technology Trainer will also be responsible for providing ad hoc and enterprise technology training across various business applications and supporting mandatory compliance training initiatives. Key aspects of the role include developing comprehensive training materials, evaluating training effectiveness, and supporting new technology implementations and digital transformation efforts.

Requirements

Three or more years of experience delivering technology training to adult learners, or an equivalent combination of education and experience.
Experience facilitating instructor-led, virtual, and hands-on training sessions.
Ability to explain technical concepts in plain, user-friendly language.
Strong verbal communication, written communication, presentation, and customer service skills.
Experience developing training materials, presentations, job aids, or user documentation.
Ability to work independently, manage multiple priorities, and adapt training based on audience needs.
Comfortable using Microsoft Office, Microsoft Teams, and Microsoft 365 collaboration tools.
Professional, patient, approachable, and service-oriented communication style.

Nice To Haves

Experience training users on Microsoft Teams, Microsoft 365, or collaboration platforms.
Experience with Microsoft Copilot or other AI-enabled productivity tools.
Knowledge of adult learning principles, instructional design, or technology adoption methods.
Experience supporting change management, enterprise technology rollouts, or software adoption programs.
Experience delivering training in a large organization with diverse departments and skill levels.
Ability to create role-based examples and practical business scenarios for training.
Excellent facilitation and presentation skills, both in person and virtual.
Strong ability to build confidence with employees who may be hesitant or unfamiliar with new technology.
Ability to tailor training for technical and non-technical audiences.
Strong organizational skills and ability to manage recurring and ad hoc requests.

Responsibilities

Deliver training to support the company-wide transition from Cisco Webex to Microsoft Teams, including instruction on meetings, chat, channels, file collaboration, and best practices.
Support employees before, during, and after the transition to minimize disruption and increase adoption.
Create quick reference guides, FAQs, handouts, and other support materials for the Webex-to-Teams transition.
Assist departments with practical Teams use cases, including cross-department collaboration and meeting management.
Deliver Copilot training sessions for employees, teaching prompting techniques, responsible AI use, and response validation.
Develop examples and use cases that connect Copilot to daily work functions.
Provide follow-up support, office hours, and refresher sessions to reinforce Copilot adoption.
Create Copilot job aids, prompt examples, and user-friendly training materials.
Respond to ad hoc training requests from departments, teams, and managers.
Provide group training, one-on-one coaching, and targeted workshops for business technologies.
Develop and deliver training for enterprise software platforms and productivity tools, including Microsoft 365, SharePoint, Power BI, Salesforce, and other business applications.
Support organization-wide mandatory training initiatives, including cybersecurity awareness, AI training, data privacy, and compliance-related programs.
Quickly learn new technology tools, software enhancements, system updates, or process changes and convert them into clear, effective training content and job aids.
Support new technology implementations, system rollouts, digital transformation initiatives, process changes, and employee enablement efforts.
Create and maintain training materials, user guides, quick-reference documents, videos, and other learning resources.
Assist with technology onboarding, orientation, refresher training, and skills development programs.
Evaluate training effectiveness through feedback, surveys, and user engagement metrics, making recommendations for continuous improvement.
Develop presentations, facilitator guides, participant handouts, quick reference guides, and short instructional resources.
Maintain and update training content as systems, features, or organizational practices change.
Collect participant feedback and identify opportunities to improve future training sessions.
Track training activity, attendance, common questions, and recommended follow-up needs.
Share observations on adoption barriers, recurring user challenges, and opportunities for additional training.