Technology Systems Specialist

Sanford Health•Fargo, ND

10h•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This is an after hours On Call position, approximately 4 times a year for one full week at a time (Mon-Sun). The role involves building and maintaining trust by being an industry leader in service and technology, utilizing communication, training, and problem-solving skills to meet the technology needs of guests and employees. Requires general networking, unified communications, and technology systems support, along with knowledge of commonly used concepts, practices, and procedures within the technology field. The position requires on-site support in multiple clinical and non-clinical departments and facilities, including patient rooms, the emergency department, and other patient care areas. The role demands extensive working knowledge in the configuration and maintenance of personal computers and related operating systems and applications, with the ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards. Must possess strong problem-solving and excellent communication skills, be knowledgeable and proficient in the latest mobile and end-user computing technologies, and have the ability to train and educate customers. The goal is to build lasting relationships with customers, understand their situations, needs, work styles, challenges, and satisfiers, and be able to diffuse stressful situations. A motivation to learn, an aptitude for acquiring new skills, and personal accountability are essential.

Requirements

Associate's degree required, in lieu of education, leadership may consider 3 years of applicable experience in customer service and technology.
Valid Driver’s License required.
Must maintain a good driving record.
General networking, unified communications, and technology systems support.
Knowledge of commonly used concepts, practices and procedures within the technology field.
Extensive working knowledge in the configuration and maintenance of personal computers and related operating systems and applications.
Strong problem solving and excellent communication skills.
Knowledgeable and proficient in the latest mobile and end-user computing technologies.
Motivation to learn, an aptitude for acquiring new skills, & be personally accountable.

Nice To Haves

2 years experience in technical support or customer service preferred.

Responsibilities

Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none.
Troubleshoot company owned and personal devices.
Replace company owned devices when necessary.
Help customers with best practices and productivity tips.
Provide on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas.
Maintain Sanford technology standards.
Learn and maintain specific hardware/software knowledge.
Provide necessary support and installation and troubleshooting of hardware and software standards.
Train and educate customers.
Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers.
Diffuse stressful situations.