Technology Specialist

Kimberly-Clark•Neenah, WI

18h•Hybrid

About The Position

Technology Specialists support the day-to-day operations of PCs, servers, and networking equipment for the office location. Coordinate small to medium size IT projects for the office and contribute to large IT projects. Primary customers will be the site personnel in the office, including executives and their assistants. Key stakeholder and working relationships will be established with DTS and the business depending on the assignment and project scope. The incumbent works for the ITS Infrastructure & Operations Manager and may take functional work direction from others at the facility.

Requirements

Associate degree or equivalent experience with proven technical skills.
1+ years of relevant experience with relevant technical experience, or 3+ years of hands-on IT work with demonstrated skills.
Strong troubleshooting skills for computer, infrastructure, and basic application issues.
Experience with Windows operating systems, Windows Server, SQL Server, Cisco networking, LAN/WAN, wireless networks, firewalls, Microsoft Office, Office 365, SharePoint, smartphones, and tablets including iOS and Android.
Experience using a ticketing system for incident and request tracking, such as ServiceNow.
Carry out all work safely.
Adhere to plant security policies.
Carry out assigned tasks in a timely, diligent, and professional manner.
Establish proactive, confidence-inspiring client and support team relationships to ensure support, maintenance and project work meet business goals.
Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
Communicate to local management and staff in non-technical terms.
Adherence to Kimberly-Clark standards and procedures.
Be able to work outside of business hours when required.
Be On-Call outside of business hours to support critical incident.
Occasional traveling may be required for training or project purposes (5%).

Responsibilities

Support operational maintenance of local data center, site IT infrastructure, mill-related computer systems, installed applications, and manufacturing-specific applications; resolve minor infrastructure problems and escalate higher-impact issues.
Support planning and execution of mill infrastructure implementation projects and coordinate small to medium-sized IT projects while contributing to larger initiatives.
Install and support network equipment with guidance from the Network Operations team.
Coordinate or perform physical and virtual server installations, operating system upgrades, critical patching, and maintenance with assistance from the Server team.
Provide site-specific support requiring office or desk visits; manage ordering, imaging, software installation, troubleshooting, deployment, and accurate inventory management through ServiceNow.
Manage the multi-function device and printer fleet; procure equipment, provide basic support, and escalate issues to the printer vendor as needed.
Install and support voice and video equipment with assistance from the UC Operations team.
Assist with new equipment requests, configuration, and support for mobile devices.
Document and coordinate the IT hardware surplus equipment process for inventory and asset disposal purposes.
Request new employee accounts, provide IT onboarding training, procure infrastructure components according to established KC procurement processes, and educate mill users on available technologies and proper use.
Ensure LAN/WAN and related systems are compliant with established control procedures; review and control access to MDF and other sensitive areas; maintain the site IT Business Continuity Plan and a 1- to 3-year IT plan.
Relay future technology recommendations between the mill and centralized technology teams, coordinate technology changes, manage communication plans for implementations, and facilitate collaboration among stakeholders with shared objectives.
Demonstrate a customer-based service philosophy, analytical and systematic problem solving, quality performance, and the ability to rapidly absorb and apply new technical information.