Technology Specialist

Life Enriching Communities•Columbus, OH

3d•Onsite

About The Position

The Technology Specialist provides technology support and customer service to associates, residents, and organizational leaders throughout Life Enriching Communities. This position serves as a trusted technology partner, ensuring that systems, devices, and applications operate reliably while supporting LEC's mission of enriching lives through exceptional service and meaningful relationships.

Requirements

Associate degree in Information Technology or a related field, or equivalent experience.
One to three years of technical support or IT experience preferred.
Working knowledge of Windows operating systems, Microsoft 365 applications, networking concepts, and hardware support.
Strong customer service and communication skills.
Ability to prioritize multiple tasks and work independently.
Commitment to continuous learning and professional growth.
Experience supporting healthcare, senior living, hospitality, or customer service environments preferred.
Experience in Microsoft 365 administration and collaboration technologies.
Knowledge of cybersecurity and data privacy principles.
Relevant technical certifications.

Responsibilities

Provide first- and second-level support for hardware, software, network, telecommunications, and business applications.
Diagnose and resolve technology issues in a timely, professional, and customer-focused manner.
Install, configure, maintain, and support computers, mobile devices, printers, and related technology systems.
Assist with user account creation, software deployment, and access management.
Support Microsoft 365 applications, collaboration tools, and other enterprise systems.
Document support activities, resolutions, and procedures according to departmental standards.
Escalate complex issues to senior IT staff or vendors as appropriate.
Deliver friendly, responsive, and respectful support experiences for all associates.
Provide technology training, guidance, and education to help associates maximize technology investments.
Promote confidence and comfort with technology through patience, effective communication, and follow-through.
Assist in onboarding new associates by preparing and deploying technology resources.
Support technology initiatives that improve communication, collaboration, and productivity.
Support resident-facing technology services and systems as assigned.
Assist residents with technology-related questions as needed while demonstrating patience, respect, and compassion.
Contribute to technology solutions that enhance safety, communication, engagement, and quality of life.
Assist with the installation, maintenance, and monitoring of technology infrastructure.
Participate in hardware refreshes, software deployments, and technology projects.
Help maintain accurate asset inventories and technology documentation.
Support systems updates, testing, and maintenance activities.
Assist with vendor coordination and service requests when directed.
Follow established cybersecurity, privacy, and compliance standards.
Assist with implementing security measures and best practices.
Identify and report potential security concerns promptly.
Support cybersecurity awareness and safe technology usage throughout the organization.
Protect sensitive resident, customer, and associate information.