Technology - Tech 1 - Systems Support Specialist

Waxahachie ISD•Waxahachie, TX

4d•Hybrid

About The Position

Provide technical support to customers via phone or remote access on all district supported hardware, software applications and peripherals. Troubleshoot problems and determine source, and advise on appropriate action.

Requirements

High School Diploma or GED, preferred
A+ Certification, preferred
Dell repair certification
Broad knowledge of computer hardware and software applications.
Ability to detect and resolve problems.
Familiar with a variety of the front offices concepts, practices and procedures
Excellent organizational, communication and interpersonal skill
Knowledge of various operating systems (Windows)
Must possess personal qualities related to respect for the rights and confidentiality of others
One (1) years experience installing, maintaining and repairing computers and peripherals.

Responsibilities

Respond to questions from callers and walk-ins; remotely assist administrators and staff offices with technology problems in classrooms and labs as needed.
Fulfill work orders assigned and re-assign work orders as needed.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Identifies, researches, and resolves technical problems.
Update Hardware/Software Price Listing on ATN website.
Development procedures for Helpdesk operating/procedure manuals.
Document resolutions for future reference.
Assist with system and operations support relative to the maintenance and enhancement of pc support.
Assist with periodic user satisfaction surveys and track user problem trends; create reports based on information provided from user surveys and trends.
Become familiar with available help resources; stay updated on campus technology changes or problems.
Operate tools and equipment according to prescribed safety procedures.
Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying.
Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately.
Other duties as assigned.
Demonstrates ability to remain calm and withstand pressures
Flexible to changes in routine and adapts quickly to changing situations
Reliable and responsible attendance and punctuality
Demonstrates respect, courteous to peers and visitors and assist fellow workers willingly
Avoid speaking ill of the district and district personnel
Perform other duties as assigned by the supervisor or other administrator that are consistent with the general requirements and qualifications for the position