Technology Support Specialist

MWE • Washington, DC

3d • $87,000 - $110,000

About The Position

The Technology Support Specialist provides customers with desk-side technology support. This position assists with strategic projects and operational activities that impact the local office. The Technology Support Specialist works under general supervision and relies on limited experience to plan and accomplish goals.

Requirements

• Associate degree
• Under two (2) years of related work experience
• Functional written and verbal communication skills (written and spoken)
• Ability to work under tight deadlines and prioritize responsibilities
• Ability to work effectively in a fast-paced and changing environment
• Ability to handle and maintain confidential information
• Ability to work flexible and/or fluctuating work hours
• Operates within defined guidelines and supervision

Nice To Haves

• Experience with macOS a plus

Responsibilities

• Interact with the Automatic Call Distribution (ACD) system and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Level Agreements
• Administer desk-side technical support including but not limited to troubleshooting hardware and software issues
• Coordinate day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, and departures
• Provide basic desktop application support (installation, maintenance, drivers, imaging) and basic support for mobile devices; partner with other members of IT organization to resolve
• Participate in a minimum of 85% of the department’s pre-pilots, gain familiarity with the changes and report findings
• Remain well-versed in technology policies and procedures set by both the firm and IT department; promote adherence and propose recommendations for additions or changes
• Partner with peers to deliver results and foster a cooperative team environment
• Contribute to regional and local projects as directed; perform specific tasks to provide support
• May physically assist in supporting infrastructure in one or more offices (ex. cabling, act as remote set of hands for others)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree