Technology, Support Specialist I
About The Position
The Technology Support Specialist I provides technical support to district schools by responding to work orders, maintaining application software systems, assisting teachers with technology integration, and providing training and troubleshooting support for district software and equipment. The position works under limited supervision, providing technical support services and assisting staff with district technology applications. It is onsite only, with approximately 29 hours per week, and no remote work is available. Work is performed primarily in school and office environments. The role reports to the assigned supervisor and is classified as non-exempt. A high school diploma or equivalent, job-related experience, a valid driver’s license, and evidence of insurability are required. District-required annual training and specified clearances are also required.
Requirements
- Job-related experience required.
- High school diploma or equivalent.
- Valid driver’s license and evidence of insurability.
- Complete district-required training annually.
- Complete Mandated Reporter Training.
- Pass a criminal background/fingerprinting check.
- Skills in operating standard office and technology equipment, maintaining technical documentation and records, and providing user support and troubleshooting assistance.
- Knowledge of basic computer hardware and software systems and customer service practices for technical support.
- Ability to communicate effectively with users of varying technical knowledge, maintain confidentiality of sensitive information, establish positive working relationships with staff, and work effectively under deadlines and interruptions.
Responsibilities
- Respond to work orders and technical inquiries from assigned schools.
- Assess work order requests and determine appropriate solutions.
- Maintain district-supported software applications, including installing updates and managing user data.
- Support teachers and school staff in adapting to and using new technology tools and software.
- Provide training and tutoring to staff regarding technology applications and equipment operation.
- Maintain documentation and records related to work orders, help desk activities, and system maintenance.
- Participate in meetings, workshops, and training sessions related to technology services.
- Troubleshoot technology issues and refer complex problems to appropriate personnel.
- Assist staff with resolving software or technology issues impacting classroom instruction.
- Maintain accurate records and logs of technical support activities.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
