Technology Support Specialist I

Broward County Public Schools•Sunrise, FL

6d•Onsite

About The Position

Ensure continuous availability of technology assets at the assigned location by providing technical support for District-owned computer hardware, software, networks, and servers. The role focuses on customer concerns and needs, resolving issues, and providing training and guidance. The position collaborates with customers at the assigned location and district-level technology support staff to maintain an effective, stable, and consistent digital environment. This role is classified as nonexempt and is listed on a 247/248-day work calendar. Salary is $25.93–$39.74 per hour; new hires will be hired at the minimum of the assigned salary range. The position is located at BAIR MIDDLE in SUNRISE.

Requirements

High school diploma or satisfactory completion of an approved GED program and at least four years of experience supporting computer systems in a digital environment; or an associate degree from an accredited institution and at least two years of such experience.
Basic hardware and software troubleshooting proficiency.
Knowledge of Windows, Mac, and iOS operating systems.
Ability to install and maintain software applications.
Ability to manage and maintain computer network systems, including virtual and local area networks.
Ability to support enterprise applications for word processing, spreadsheets, databases, presentations, electronic mail, cloud storage, and related applications.
Effective communication skills.
Computer skills required for the position.

Nice To Haves

Bilingual skills.

Responsibilities

Provide technical support for District-owned computer hardware, software, networks, and servers.
Address customer concerns and needs, resolve issues, and provide training and guidance.
Collaborate with customers at the assigned location and district-level technology support staff to ensure an effective, stable, and consistent digital environment.