Technology Support Specialist - Full Time (40 hours/week)

Kittitas Valley Healthcare • Ellensburg, WA

1d

About The Position

The Technology Support Specialist I uses technical background and knowledge to provide timely, knowledgeable customer support for computers, peripherals, and software applications. The role documents service requests in the Helpdesk application and gathers relevant information for issues escalated to Tier 2. It also creates and administers user accounts, including rights, security, group membership, and user profiles, and configures and deploys computers, peripherals, and PC-based software.

Requirements

• Associate degree in Information Systems or a related field.
• Two years of experience in technology customer support; experience may be considered in lieu of formal education.

Nice To Haves

• Experience in a healthcare environment.
• Bachelor’s degree in Information Systems or a related field.

Responsibilities

• Provide timely and knowledgeable customer support for computers, peripherals, and software applications.
• Document service requests in the Helpdesk application.
• Collect pertinent information for issues escalated to Tier 2.
• Create and administer user accounts, including rights, security, group membership, and user profiles.
• Configure and deploy computers, peripherals, and PC-based software.

Benefits

• Low-cost medical, dental, and vision insurance, with company contributions toward selected coverage; coverage is available for spouses or domestic partners and dependent children.
• Employee wellness program.
• Continuing education programs, including a Medical Assistant Apprenticeship program and certification pay.
• Pension eligibility after one year of part-time status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree