Technology Support Specialist I

San Diego State University • San Diego, CA

3d • $4,595 - $6,694 • Onsite

About The Position

San Diego State University is looking for a customer-focused and technically curious Technology Support Specialist I to support the university’s technology-enabled learning environments. In this role, you’ll provide frontline technical support for classroom and audiovisual technologies, assist with the installation and maintenance of instructional systems, and help ensure reliable technology experiences for faculty, staff, and students. Working as part of the Learning Environments team, you’ll contribute to innovative teaching and learning spaces across campus.

Requirements

• General knowledge of information technology systems, applications, and networks.
• General knowledge of hardware and software troubleshooting and related technology support practices.
• Demonstrated communication and interpersonal skills to work with students, faculty, and staff to obtain pertinent information, communicate technical information to diverse audiences, and document issues and resolutions.
• Computer skills to appropriately respond to IT complaints and issues.
• Valid California Driver’s License or the ability to obtain one within 30 days of hire.
• Must currently be authorized to work in the United States on a full-time basis.
• Must present documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Nice To Haves

• Experience providing technology support in a professional or educational environment.
• Experience with audiovisual (AV) control systems or similar technologies.
• Experience preparing technical diagrams and documentation (e.g., line drawings, floor plans, parts lists, work plans) for technology implementation or infrastructure projects.

Responsibilities

• Provide technical support and consultation for faculty, staff, and students to resolve technology issues and optimize system performance.
• Troubleshoot hardware, software, and audiovisual technologies in classrooms and other instructional spaces.
• Deliver user training and develop support materials that help maximize technology adoption and effectiveness.
• Respond to technology requests promptly while maintaining a high level of customer service.
• Support the operation and maintenance of classrooms, labs, conference rooms, and other technology-enabled spaces.
• Configure systems to meet instructional needs while ensuring reliable performance and connectivity.
• Perform preventative maintenance and assist with equipment upgrades and technology refreshes.
• Help maintain secure, functional, and accessible instructional environments.
• Install, configure, and test audiovisual equipment, including displays, cameras, microphones, video capture appliances, and control systems.
• Assist with Classroom and active learning environment projects, including hardware installation and system integration.
• Support classroom streaming, special events, and instructional technology initiatives.
• Research emerging instructional technologies and contribute to innovative learning environments.
• Collaborate with IT colleagues, faculty, and campus partners to support instructional technology initiatives.
• Assist with preparing documentation, cost estimates, and technical recommendations for classroom technology projects.
• Contribute to ongoing improvements in technology services and learning environment operations.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• FlexCash, life and disability insurance, legal and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level