Specialist I, Technology Support

Lake-Sumter State College•Leesburg, FL

1d•Hybrid

About The Position

Assist the Systems Administrator III/Director of Technology Infrastructure & PC Support in multi-campus support of Personal Computer hardware, user support, communications, and networks. Required to travel, work flex time, and be available for rotation of on-call hours. Responsible for demonstrating LSSC’s core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members.

Requirements

Detailed knowledge of current PC technology, including installation, repair, and network support.
Knowledge of network cabling.
Basic knowledge of Windows Server operating systems.
Basic understanding of Audio-Visual equipment, and Active Directory.
Intermediate knowledge of Windows Desktop Operating systems.
Skills to troubleshoot and diagnose hardware, software, and user issues.
Skills necessary to maintain Windows Servers, including backups and routine maintenance.
Skills necessary to maintain a phone station with a phone switch.
Ability to interface with vendors to solve complex issues.
Ability to communicate clearly among peers and the user community.
Ability to document all procedures and processes accurately and keep them up to date.
Ability to follow up on uncompleted tasks.
Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment.
Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks.
Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies.
Deliver exceptional customer service by fostering a welcoming and supportive environment.
Present a professional image in words, actions, and attire.
Conduct oneself in a manner consistent with the College’s standards of ethical conduct.
Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives.
Demonstrate the skills necessary to critically examine situations and processes, making recommendations for improvement.
Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization.
Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes.
Proven flexibility to successfully work on a variety of projects quickly and accurately.
Effectively manage change and adaptability.
Adheres to all workplace safety rules, safety laws, regulations, standards, and practices.
Ability to work various hours, including nights, early mornings, and weekends.
Ability to travel amongst various campuses and attend College events, on or off campus, as required.
HS diploma or GED
Minimum 12 months of experience working in PC repair, network support, PC programming, and PC software support.

Nice To Haves

An associate's degree in a related field is preferred.

Responsibilities

Troubleshoot, resolve issues, and maintain the college’s computers, laptops, printers, and peripheral equipment.
Provide user support for college-wide systems, including software, hardware, and network infrastructure for computer classrooms, faculty, and staff, as well as imaging and deployment of college computers and laptops.
Install and assist with the maintenance of network equipment.
Support classroom technologies, including software and hardware.
Install, maintain, and diagnose server applications and services.
Install and maintain phone systems and hardware.
Assist with configuration of VLANS.
Responsible for software licensing, hardware inventory, and related equipment.
Oversee student assistants, manage and maintain desktop policies on the network.
Stay current with technology trends in both educational and business environments.
Perform other duties as assigned.