Contracted Technology Support Level 2 - Computer Technician

Monroe Public Schools•Monroe, MI

1d•Hybrid

About The Position

The Level 2 Computer Technician position provides essential, first-line technical support to students and staff across Monroe Public Schools. Based at the Administration Building, this role supports the daily operation and maintenance of district technology systems.

Requirements

High school diploma or equivalent.
At least one (1) year of experience in IT support, including the installation, configuration, maintenance, and troubleshooting of operating systems, hardware, and peripheral devices.
Strong attention to detail and ability to follow technical instructions.
Effective time management and organizational skills.
Excellent communication and interpersonal skills, with the ability to interact professionally in person, by phone, and in writing.
Ability to work independently and collaboratively.
Willingness to learn, take direction, and adapt to evolving technology needs.
Valid driver's license with a clean driving record (required for travel between locations).
Successful completion of a criminal background check.

Responsibilities

Provide front-line technical support for staff and students across the district.
Troubleshoot and resolve hardware, software, and connectivity issues.
Install and configure systems, applications, and devices.
Respond to and document help desk tickets in a timely and accurate manner using district ticketing systems.
Perform preventative maintenance and routine system updates.
Maintain and secure assigned areas, including locking/unlocking doors and setting alarms.
Travel to district locations as needed to provide on-site support.
Lift and move equipment weighing up to 65 lbs.
Wear district-approved uniform during all shifts (shirts provided; employee supplies khaki or black pants and slip-resistant shoes).
Work overtime as needed.
Perform other duties as assigned by the supervisor.