Technology Support Lead

JPMorgan Chase & Co.•Richardson, TX

14h•Onsite

About The Position

As a Technology Support Lead at JPMorganChase in Corporate – Infrastructure Platforms Data Center Services, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. In this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firm’s systems. This experience will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Requirements

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Proven experience leading technology support operations in a mission‑critical, 24x7 data center environment
Demonstrated people management experience, including full‑time employees and contract staff
Strong incident management and escalation leadership experience in high-availability environments
Ability to engage directly with LOB customers and senior stakeholders
Ability to balance day‑to‑day operational management with participation in strategic and project‑based initiatives

Nice To Haves

Experience supporting data center exit, consolidation, or transformation initiatives
Strong understanding of IT infrastructure operations, including hands‑and‑feet support, logistics, and site services
Previous experience managing teams in multiple geographical locations
Working knowledge in one or more general purpose programming languages and/or automation scripting

Responsibilities

Ensures a stable, reliable operation of the data center environment
Leads a team of technologists providing 24x7 on-site support in two of the Firm’s critical data centers
Manages a team of full‑time employees across both sites, including performance management, development planning, and coaching
Oversees contractors and vendor performance supporting site operations
Serves as a key escalation point for operational incidents, customer engagement, and strategic site initiatives
Provides senior operational leadership during incidents, large scale planned events, and daily escalations
Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Leads incident, problem, and change management in support of technology infrastructure
Ensures adherence to the data center standards, safety requirements, and risk and control expectations