Technology Support III

JPMorgan Chase & Co.•Wilmington, DE

About The Position

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Requirements

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in SRE and/or DevOps in a enterprise-scaled environment
Deploy, manage, and enhance AWS solutions (EC2, S3, Lambda, RDS, IAM, ECS Fargate, Athena, EMR, CloudWatch, Terraform).
Operational support experience in Control-M, Kafka, Jenkins, GitHub, Bitbucket, Jira.
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
Deep expertise in observability and incident response; able to resolve critical issues independently.

Nice To Haves

Proficiency in Python, Shell, Java, and/or SQL.
Strong ownership, accountability, and communication.
Effective verbal and written communication skills; strong improvement mindset.
Ability to work in a fast-paced team environment, balancing competing priorities and tasks.
Ability to learn new technologies or technology concepts quickly.

Responsibilities

Provides end-to-end SLAs, reliability, and uptime for applications and infrastructure.
Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
Proactively monitor, troubleshoot, and resolve incidents using Grafana, AWS CloudWatch, Splunk, Dynatrace, APICA.
Maintain and enhance automated Control-M workflows; manage real-time data streaming via Kafka.
Maintain CI/CD pipelines with Jenkins; practice rigorous source control using GitHub and Bitbucket.
Develop, document, and enforce standard operating procedures; participate in on-call rotation.
Drive technical debt down by evergreening living operational documentation and orchestrating resolution utilizing Jira and engaging peer teams.
Utilize LLM/AI to pivot from triage to mitigation to prevention quickly; contribute to technical solutions.
Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.