Technology Support III

JPMorgan Chase & Co.•Plano, TX

3d•Onsite

About The Position

As a Technology Support III at JPMorganChase within the Commercial & Investment Bank, you will support a complex suite of applications which are closely interlinked and at the core of our company product offering and provides us with a competitive advantage in the market place. Any disruption to service or inaccuracy in these applications will have an adverse impact to our clients, result in reputational damage to JPMorgan and potentially have an adverse financial impact to the organization.

Requirements

Experience supporting Linux, AWS and RDBMS based applications.
Python or Shell Scripting
RDBMS – Oracle or MS-SQL
Application Performance monitoring tools : Splunk, AppDynamic, Dynatrace, Grafana or Datadog
Schedulers - Control-M or AutoSys
Monitoring - Geneos or similar tool

Nice To Haves

AWS Certification(s)
ITIL Certification

Responsibilities

The resolution of all user and technology issues on the Production instance.
The support and maintenance of the various Linux RDBMS based applications on On-Prem and AWS platform.
Monitor and troubleshoot the batch jobs that are scheduled in Control-M or AutoSys.
Monitoring tools such as Geneos - For the application infrastructure & secure file transmissions of the financially sensitive data within the JPMorgan environment and to external clients.
Coordination and execution of all software deployments into Production environment.
Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
Liaising with application development and infrastructure teams targeting on-going development, production activity and release management
Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues
Pro-actively improving the quality of systems and service, and increase business value
Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale
Manage the relationship between the operational users and the technology department. This involves organizing weekly service review meetings and being a key point of escalation for technology issues or concerns within the operational areas