Technology Support Technician

Washburn University•Topeka, KS

3d•$50,000 - $59,999•Onsite

About The Position

The Technology Support Technician maintains computer software images for placement on the computer hard drives of desktops, in labs, and in mediated classrooms, reflecting ITS configuration standards, Active Directory policy, and categories approved by ITS leadership. Washburn University is a teaching-focused, student-centered, public institution located in the metropolitan setting of Topeka that has earned national recognition for its high-impact programs for first-generation students. Washburn has a student body of just over 7,000 students, a significant and growing number of whom are first-generation and Pell-Grant eligible. The University has created educational pathways for all students to be successful and achieve their educational goals. Washburn is dedicated to recruiting and retaining a dynamic faculty, staff, and student body and cultivating a robust learning and working environment and curriculum. We employ more than one thousand faculty and staff on our campuses throughout Topeka and strive to offer competitive wages, an excellent benefits program, and a supportive culture and a healthy work/life balance. Washburn seeks to create an environment that reflects our core values for creating positive IMPACT: inclusion, modernization, partnership, achievement, community and transformation. In 2024, Washburn was recognized as one of the best colleges in the nation to work for, according to Great Colleges to Work For® program.

Requirements

High School diploma, GED, or equivalent.
Experience in technical support.
Demonstrated effective problem-solving, organizational, interpersonal, and communication skills.
Proven ability to maintain confidentiality of information.
Demonstrated experience with Windows operating systems, at a technical support level.
CompTia A+ certification is required within six months of employment.

Nice To Haves

CompTia A+ certification.
Associate or post-secondary degree in computers or electronics.
Experience working in an educational environment.
Experience working with macOS, and iOS operating systems and devices.

Responsibilities

Maintains computer software images for placement on the computer hard drives of desktops, in labs, and in mediated classrooms, reflecting ITS configuration standards, Active Directory policy, and categories approved by ITS leadership.
Installs images and additional licensed software supported by ITS on desktop, lab, and mediated classroom computers, and additional software on desktop, lab, and mediated classroom equipment with departmental and ITS leadership approval.
Installs and registers on the network, University computer systems in labs, offices, and mediated classrooms.
Troubleshoots hardware and software issues through diagnostic tests, Internet research, and vendor consultation, and implements the best course of action for resolution.
Works with vendors, online and through telephone support, to obtain replacement parts and install computer hardware components.
Provides telephone and face-to-face support to Washburn employees regarding computer software, hardware, and network issues; refers issues to other areas of ITS for resolution when necessary.
Maintains records of daily activities, including installations, troubleshooting, and repairs, to track user-specific issues, equipment maintenance, and invoicing customers for parts.
Updates inventory records as necessary to provide for the correct location and identification of computer assets.
Performs additional job-related duties as assigned or as appropriate.