Technology Support Analyst

Appalachian State University • Boone, NC

20h

About The Position

The Technology Support Analyst is responsible for coordinating and supervising the usage of permanent and portable audio-visual equipment across App State’s campus. Specific responsibilities in this regard include: Supervision of the audio-visual production staff, Coordination of staff work assignments, Coordination of all technical training for professional staff and student employees, Event supervision where equipment is used, System troubleshooting, and Repair and maintenance of equipment. The position is also responsible for supervising all video production activities for the University coordinated through the Mountaineer Audio Visual team.

Requirements

• Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position’s role
• Graduation from a four year college or university and one year experience in the information technology field related to the position’s role
• Graduation from a four year college or university with a major in computer science or information technology or related degree
• Related information technology experience may be substituted year for year for the required education

Nice To Haves

• A bachelor’s degree, with an emphasis in an appropriate technical or sound engineering field or in the student center management or hospitality field
• At least two years experience in a position that involves facility management and personnel supervision
• A background in hospitality, conference or theatrical operations
• Current knowledge of hardware and software used across campus

Responsibilities

• Supervision of the audio-visual production staff
• Coordination of staff work assignments
• Coordination of all technical training for professional staff and student employees
• Event supervision where equipment is used
• System troubleshooting
• Repair and maintenance of equipment
• Supervising all video production activities for the University coordinated through the Mountaineer Audio Visual team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree