Technology Support III

JPMorgan Chase & Co. • Wilmington, DE

5h

About The Position

As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. This role is about propelling operational success with your expertise in technology support and a commitment to continuous improvement.

Requirements

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in SRE and/or DevOps in a enterprise-scaled environment
• Deploy, manage, and enhance AWS solutions (EC2, S3, Lambda, RDS, IAM, ECS Fargate, Athena, EMR, CloudWatch, Terraform).
• Operational support experience in Control-M, Kafka, Jenkins, GitHub, Bitbucket, Jira.
• Deep expertise in observability and incident response; able to resolve critical issues independently.

Nice To Haves

• Proficiency in Python, Shell, Java, and/or SQL.
• Strong ownership, accountability, and communication.
• Effective verbal and written communication skills; strong improvement mindset.
• Ability to work in a fast-paced team environment, balancing competing priorities and tasks.
• Ability to learn new technologies or technology concepts quickly.

Responsibilities

• Provides end-to-end SLAs, reliability, and uptime for applications and infrastructure.
• Proactively monitor, troubleshoot, and resolve incidents using Grafana, AWS CloudWatch, Splunk, Dynatrace, APICA.
• Maintain and enhance automated Control-M workflows; manage real-time data streaming via Kafka.
• Maintain CI/CD pipelines with Jenkins; practice rigorous source control using GitHub and Bitbucket.
• Develop, document, and enforce standard operating procedures; participate in on-call rotation.
• Drive technical debt down by evergreening living operational documentation and orchestrating resolution utilizing Jira and engaging peer teams.
• Utilize LLM/AI to pivot from triage to mitigation to prevention quickly; contribute to technical solutions.

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location
• commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees