Technology Support Analyst

4P Consulting•Gulfport, MS

1d•Onsite

About The Position

This role provides onsite technical support, focusing primarily on end-user devices such as computers, printers, tablets, cellphones, radios, CISCO phones, video walls, and conference rooms, as well as specialized systems. The analyst will also provide onsite technology support for existing Control Centers and collaborate with other TO personnel for support, including after-hours as needed, for storm-related and critical 24/7 business operations. Responsibilities include managing the implementation of OS and system patches/updates, providing consulting on technology needs assessments, potential solutions, and automation opportunities, and working with the business and other TO departments for incident and problem resolution. The role also involves identifying opportunities to educate business partners on leveraging technology more effectively, building relationships with key business partners to act as a liaison between the business and TO, and partnering with various TO teams to form a dedicated support team. Additionally, the analyst will provide technical support and consulting for employees at all levels, including executives, and develop expertise as a Subject Matter Expert (SME) for related technology tools and applications.

Requirements

A two-year degree in a technology-related field or equivalent military or work experience is required.
Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems.
Ability to build strong relationships with business partners, vendors, and other TO organizations.
Developed effective working relationships with all levels of employees.
Customer service focused, able to meet commitments and deadlines.
Demonstrated oral and written communication skills.
Knowledge of existing and emerging information technologies.
Ability to coordinate work across TO functions and share best practices within Southern Company for consistent TO operations.
Understanding the business of partners and their local technical environment.
Ability to manage small, local projects applying technology to business problems.
Excellent troubleshooting, problem-solving, and analytical skills.
Experience with PC hardware repair.
Duties may include stooping, kneeling, crawling, and reaching to install/check computer installations and cabling.
Ability to lift and move computer equipment up to 40 pounds.
Minimum of 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution.
Behavior consistent with Southern’s values: Safety First, Trust, Superior Performance, and Total Commitment.
Must be proactive, motivated, and self-directed.
Proficient organizational skills and strong customer service orientation.
Ability to manage multiple projects and tasks simultaneously.
Must be able to build relationships with business partners and work effectively in a dispersed team environment.
Provide specialized technical support as requested or needed.
Seek opportunities to learn and transfer knowledge to others.
Ability to prioritize work and complete assignments with some direction.
Follows safe work practices.

Nice To Haves

A bachelor's degree in computer science, information technology, engineering, or a related technical field is preferred.
Working knowledge of electric utility industry is a plus.

Responsibilities

Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F.
Provide onsite technology support for the existing Control Centers.
Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24/7 business operations.
Manage implementation of OS and system patches/updates to minimize impact on operations.
Provide consulting, including technology needs assessments, potential solutions, and automation opportunities.
Work with the business and other TO departments for incident and problem resolution.
Identify opportunities to educate business partners on leveraging the use of technology more effectively.
Build relationships with key business partners and act as a liaison between the business and TO.
Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team.
Provide technical support and consulting for employees at all levels, including executives.
Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications.